Walking in this restaurant looks beautiful. The ambiance is amazing. From the bar to the tables.

We arrived exactly at our reservation time which was 2:15 pm. We were welcomed by a very engaging and nice hostess. Dirty brown hair if I remember. She did great and she seated us very professionally. That is when the great experience ended.

We waited for a decent amount of time before we were greeted. We are pretty patient individuals and by the time we were greeted we were thirsty. We ordered 2 waters, 2 mimosas, a tuna crudo, and some entrees. We waited for our cocktails are were excited to have a day together. The mimosa came about 5 minutes later. When they arrive we asked the server whom brought them if we could also get the waters we ordered. He said yes of course and then left. The mimosa's tasted like Cheap prosecco and sunny D mixed. Not a great start to such a lovely place. About 5 minutes later our crudo came out. Very earthy recipe. I personally didn't like it but It may just be different that the usual Tuna Crudo I am used to. It is not light and citrusy. The individual who ran the food asked if we needed anything and I of course asked for my waters than never arrived. So we are sitting there with two mimosa's, chips and salsa, and the crudo. We move the crudo aside because we didn't care for it. The server comes back almost 10 minutes later asks us if we need anything. We of course really just want our waters. I ask him again for the waters and he took the order for the waters like it was the 1st time I had mentioned them! He left and returned about 5 minutes later with the waters. I looked at my phone and they arrived at 2:46 pm. Thats 30 minutes after we sat down! On the 4th try and with 3 different employees. Is water scarce in Plano? We tried to order bottled water but there was none available. I would have paid if they arrived quicker. So we get our waters and the entrees arrive. The entrees were great. We began to have a better experience since we had everything we needed at the time. We enjoyed the entrees talked about how great they were. After the entrees were done the waiter came by and cleared the appetizer and the entrees at the same time. I ordered a Tres Leches, Churros, and coffee. He offered a French press coffee and I was excited since You normally don't see those in restaurants. The Desserts came out and they were average. The Tres Leches was dry from the middle up and didn't have a good flavor. The Churros were good but you really dont see much difference in " Churros". So after we had finished Dessert we of course are waiting on the coffee, (which we wanted with dessert). We continued waiting. Our server brought the check with the coffee on it and of course we informed him that We didn't get it. I tried to hand him my card to pay. We really just wanted to leave after this bottom barrel experience. He insisted on making coffee togo and did not listen to a word I said. He removed the coffee from the check and paid us out. We left as soon as we can. I was surprised to see that after this horrible experience that my reservation was changed to cancelled after we had paid out. I am almost certain this was deliberate because they want to keep their Open Table score high. Most restaurants cancel reservations 15 mins after their reservation time not 1 1/2 hrs later. A Male manager did his "table Touch" and asked us if we needed anything. The one moment that we had everything. I wanted to use the private message function of Open table but sadly that wasn't an option given to me.