Dreamy Spa — Local services in Plano

I went there to get a 90 minutes body/feet/head(not incl in a combo. Strange, bc a head is part of body)massage. FYI, every foot massage( reflexology)spa I’ve been to, they did massage my head, but this is a first. I used to come here when it was Foot Care and my massage guy and the sweet young lady that sat at the front desk were the best. I was so sad to find out that they no longer work here. I wished I knew where they went. Anyway, they had me check in on an iPad and when I chose 90 minutes combo, there were no prices on there which I found it weird and I noticed there was no pricing for the services they provide inside the establishment. Do they make up prices as they go along? I recommend to ask how much it costs prior to your services commence, bc you don’t want surprises. Mine wasn’t a surprise, but it was $100 plus I gave the lady $25 tip. The young man at the front desk didn’t seem too friendly and I didn’t get the good vibe and the lady owner was nice, but she passed me over to another lady after 15 minutes of session, but I was glad, bc I could tell she wasn’t an experienced therapist, bc I went to school for massage, so I could tell if it’s gonna be a good massage from the first 10 minutes or so. The lady who took over was better, but I wished she massaged my neck/shoulders/ buttocks, arms, hands and fingers more , bc I carry more tensions on those areas. Apparently, the lady owner had told her I like deep pressure, so she kept asking me more harder, so I really appreciated it and I did tell her she has good hands. I gave 4 stars for the above reasons. The establishment itself is very nice. It’s very bright inside now where before, it was dark which was fine, bc I liked the ambiance and the darkness made me feel relaxed. I liked the massage bed and foot stool better at the previous establishment. They also don’t do the foot soak prior to foot massage. Maybe, this establishment is a spa and not too focused on reflexology, IDK. It’s like going to a seafood restaurant and ordering a steak or burger. That’s my analogy. My massage was very relaxing, but when she was done, I didn’t feel like I used to feel. I really missed my guy therapist! He was the best! I used to tip him $40 on $70 90 mins combo, bc after it was done, I felt sooo good and he worked very hard and massage is a lot of work, I know. I’d tip extremely generous if they do a great job. I’m not sure if I would return or recommend this place to anyone, but everyone is different and that’s bc it wasn’t to my liking due to higher price and lack of accommodation may not be same for others. I just have a very high expectation when it comes to massage/reflexology, bc I know what I like and I liked Foot Care very much and I came here every 2 weeks or month...

My husband got me a head spa as a birthday gift on Groupon. The service itself was great. I would have written a great review about that- but the service itself was out shadowed by the awful experience I had at the end.

My husband had dropped me off and was on his way to pick me up. He had my purse and wallet in his car- I planned to leave a decent tip because it was a decent service. He told me he was almost there so I walked into the front lobby and told the lady who did my service “thank you so much. That was really great” then I had a woman (who didn’t do my service) cut me off and say “you didn’t pay yet” I was confused because they had already redeemed my Groupon. So I told her “oh I redeemed a Groupon service” she said “NO. Groupon doesn’t pay full service. You need to pay more on tip. You pay cash or card?” The girl who did my service stood silent beside her. I said “um ok. My husband has my wallet i don’t have it on me. I planned to get cash to tip when he gets here. He’s almost here….” She just glared at me. So I asked “Can you do cashapp or something?” A third woman comes up from the back and said “you need to tip. Do you have Apple Pay?” And I said “yeah” and she said “fine. You have to pay a credit card fee too. How much are you tipping?”

At this point I was so uncomfortable I told them that I had already paid for the service via Groupon and did plan to tip when I got my wallet. They all kept telling me I need to tip now to pay for my service. I said I’d wait until my husband got there. They all 3 stood around me talking to each other in another language just glaring at me.

I’m a former bartender. I’m huge on tipping. However having multiple employees surround someone in a lobby and DEMANDING they tip and that the service wasn’t paid in full until they received more money is NOT ok.

My husband went in with a much smaller cash tip than I had planned on giving originally. He told them I enjoyed my service and planned to leave a much larger tip before they surrounded me and tried to intimidate me. They laughed and...

I just saw the owner’s response—how dare you twist the facts?

First, massage pressure was NOT the problem. It’s not about language. The issue was your so-called "head massage" felt like a regular shampoo. Don’t try to deflect with irrelevant excuses.

Second, we repeatedly asked your staff if we needed to remove makeup, and they said no. Then you steamed our faces anyway, causing makeup to sink into our pores. That’s basic skincare common sense—you don’t steam over makeup! Stop pretending it only affects the scalp.

Third, you refused to blow-dry our hair, claiming the store was too busy. We were the LAST customers of the day. No one else was even there! That excuse is simply ridiculous.

Fourth, you absolutely pressured me into tipping. I clearly said I had no cash. You pushed me to use card or Apple Pay. That’s not “suggesting options”—that’s coercion. And stop lying: I NEVER said your service was good. That’s a complete fabrication. I only paid the $10 tip because you cornered me and made me feel I had no choice.

You’re not addressing issues—you’re gaslighting customers and being dishonest in public responses. What’s more shocking is that several other customers—especially local Americans—have also raised concerns about your forced tipping tactics, and yet you choose to ignore them completely while jumping to respond defensively only to Chinese customers.

This double standard—being silent toward others but aggressively trying to silence your own community—is not just disappointing, it's shameful. Truly a pathetic display of selective accountability.

Avoid this place at all costs. Terrible service, dishonest practices, and a toxic attitude toward...