HomeGoods — Local services in Plano

I didn’t like how the associate next to the register I was standing at scolded me and condescendingly talked down to me in public and in front of her male customer because I touched her newsprint paper by her register as I was frantically looking for my lost iPhone. She made a completely out of line comment towards me, something along the lines of, “…how dare you touch my paper….what are you doing in my area…” She obviously wasn’t paying attention and didn’t catch on that I was asking my associate if she saw my phone laying anywhere. After all, I did happen to be in the store 15 minutes earlier making a purchase at the rude associate’s register number, even though it was with a different associate at that time. She made me so angry that I had to verbally push back against her and stand my ground because she was bullying me for absolutely no reason at all!! She treated me like I was a substandard transient that was straight off of the street, even though I had just spent approximately $250 within the past two days at HomeGoods! I even think that the floor manager was within audible range but she didn’t get involved. I had to stand up for myself like I was being harassed in middle school or something! A Very mean, immature and ignorant worker (older woman with shoulder length grey hair wearing a mustard yellow coat/sweater and she had brownish skin). It’s really a shame, too, because I actually liked all of the items for sale in this HomeGoods and thought that it was fabulous. But, after dealing with the mental and emotional abuse that was dished out to me in front of everyone from the disrespectful worker, I don’t think that I do want to drive 20 minutes out of my way to shop at this store anymore. It was...

The store is okay as long as there are not more than four or five customers. They have tried to pack as much crap as possible making the aisles far too close together. You cannot push a shopping cart down the aisle if you are the only person in the store without hitting something. If there are more than five people in the store don't bother. There definitely isn't enough space for more than one person in an aisle even if you don't have a cart. They have a very small amount of numerous different items. They didn't want to specialize in anything so they tend to have a mismatched set of everything. However. With the exception of a couple items the selection is very limited. You are much better off shopping at Amazon. The prices will be about the same but you won't have other customers bumping into you. The check out lanes are also slow and poorly designed. It's a shame because I have seen very spacious and well laid out Home Good stores. The one in Allen is fantastic. This one is very poorly done. They even redesigned the parking lot making it a maze of impassable lanes. This store must have been designed after a night of very heavy drinking and drug...

I had purchased a three pack of bamboo cutting boards. They we're wrapped with plastic wrap and when I got home realized two of the boards were split in half. The next day I took them back to the Park& Preston location, (which is closer to my house) to return They refused to give mea refund because I had purchased them at the Frisco store (20 min away). Nowhere on the receipt did it say I had to return defective merchandise to the store I purchased it at. I spoke to Rosario, the store manager, and she refused to give me a refund. I asked if she could give me the phone number to their headquarters, as I didn't agree with their return policy, and she told me, "look it up"... so much for customer service?!? I did call headquarters and they talked to Rosario and told me I could get a refund so I had to go back to the store to get my refund. The cashier that helped me was very rude and complained to me about having to refund broken merchandise. She continued to complain at me. Another cashier (Mandy) even told her "Just give her the refund!" I like home goods but I will refuse to shop at this location because of the rude manager and...