MOTW Coffee and Pastries — Restaurant in Plano

Edit: Changing my review because the CEO and Owner called and apologized for the behavior. They also assured us that they would take steps to ensure that this would not happen again to anyone and at the end of the it’s a Muslim coffee shop and I’d like to see them succeed إِنْ شَاءَ ٱللَّٰهُ.

Terrible experience here….

I’ve been coming here a few days a week since it opened and though the drinks are slightly overpriced and subpar compared to a place like De Ra down the road, I liked the space so I’d come grab a drink and sometimes a bakery item and chill here with friends. I even spoke to one of the owners and she was awesome and took my suggestions on how to make one of the drinks better and actually implemented it.

It all came crashing down last night when as usual I came in to chill with some friends and ordered a cheesecake. The line was abnormally long so we ordered in different batches and 3 out of the 7 people ordered while the others opted to wait a little bit for the line to cool down (we were going to stay for a bit). My cheesecake was premade so i got it almost immediately, however, the drinks that others ordered took a while which is understandable due to how busy it was and their pretty bad management of the line, however, what’s not acceptable is what one of the employees did next, he came up to our table and started aggressively, arrogantly, and with a very demeaning tone berating us almost like kids (mind you most of us are young professionals with corporate jobs) saying that “this is not a hangout spot, this is a business” and asked if we ordered anything. I pointed to my halfway eaten cheesecake and there’s more on the way and his response to that was “oh so this is how we’re gonna play it now” and continued to berate us saying that we were not good for business and it was for paying customers (hello? we ordered, we just haven’t received our stuff bcz of your wait times). He then continued on trying to look for a problem saying that we’re not supposed to move the tables and chairs together (we had pulled some unused chairs to our table) and spun around a sign facing away from us with 5 lines which started with “welcome to the Miraj room” which someone would obviously mistake for a welcome sign and not continue reading but at the bottom it says it stated the rule for the furniture (which is a dumb rule for a place that supposedly encourages people to come use the space and chill but khayr should’ve had a sign/signs actually in the room if it was that much of an issue). We were caught off guard, which only emboldened him to keep rambling and shamelessly trying to humiliate us in public.

How can you have a coffee shop called “Muslims of the world” and treat your customers like this? How can you speak in such a demeaning tone to customers? let alone anyone for that matter. How can you say things like that to young professionals that are promoting your business and run some of the biggest youth orgs in Dallas while coming in so often? If that’s how “we’re gonna play it” and run a business I don’t see anything moving too far. Historically Yemeni coffee shops are meant for people to come, chill and have a good time. When I first went in and talked to one of the owners they echoed this vision emphasizing that this was going to the be the new community spot where all are welcome showcasing the huge space they have. After this experience it seems like it was all a front or just a marketing tactic and I will not be returning. There’s no shortage of coffee shops in the area with much better coffee and amazing service such as De ra or Haraz down the road a minute...

Shocking experience here…

Went first time 3 days ago, spent $17 on an iced latte & empanada. Both were just average, maybe more worthwhile if they weren’t so expensive.

Was here again today with a group of friends (young guys). Some of us ordered, others decided not to, or wait until later (plans were to stay a while) becuz the line & wait was incredibly long. After 1 hour, owner comes to us and confronts us. He was rude, arrogant, and demeaning. Talked to us like children or delinquents, we all felt disrespected. Started berating us for being bad for business by taking up space (plenty of empty tables in the huge space around us, some still covered with old trash that nobody had cleaned in 10-15 minutes - but sure, WE are the problem). He asked us if anyone had gotten anything and one friend replied yeah - and pointed to an empty cheesecake plate as evidence. To which he replied “oh really? just one?” He continued ranting about how we disrespected him by sitting around here without ordering appropriate amounts to compensate. He was upset that we moved furniture around (we had pulled up extra unused chairs) and pointed to a sign that faced the wrong way (he spun it around to show us the “Do not move furniture” part - stupid rule for a space catering to large parties). Kept using passive aggressive comments such as “really? this is the game we want to play now huh?” with excessive attitude and sarcasm. We felt so uncomfortable and shocked that we were all unnaturally silent which gave him the confidence to keep publically shaming us. He ended by telling us “this is a business, not your personal hangout spot,” and walked away. He never gave us a chance to explain or discuss with him or anything.

How ironic that a coffee shop owner doesn’t realize the concept of a third space. If you don’t want people to hang around and add to your ambiance & environment, open a drive thru-only. How ironic that those who were planning to order things later decided not to after this horrible experience. How ironic that the owner of a shop called “Muslims of the World” treated his customers like this, all while ignoring that Muslims of the world designed coffee shops as the ULTIMATE hang out spot - since the very first coffee shop in history, in Yemen.

We are boycotting this place - there’s a million better alternatives in Richardson/Plano (Dera, Arwa, Shibam, La Souq to...

🌟 Discover the Magic of MOTW Coffee Shop in Plano, Texas! 🌟

Salaam & Peace Y’all : I first came across "Muslims of the World" (MOTW) on Instagram and was instantly captivated by their mission to share the diverse and inspiring stories of Muslims worldwide. From those humble beginnings, they've grown into a global phenomenon, bringing people together and promoting understanding through the power of personal narratives. Something I’ve been doing in the background myself for almost 20 years…. So imagine my delight when they opened a coffee shop right next door to our place in Plano, Texas! It felt like destiny. 🕌✨ The MOTW Coffee Shop is more than just a place to grab a coffee—it's a beautifully designed space that reflects the rich Islamic culture and community spirit. The intricate decor, reflective of Islamic art, the welcoming prayer room, and the mouth-watering pastries (you have to try the Kunafah Cookie!) all make it a unique and inviting space. 🍰☕ My family and I enjoyed a few hours here during the grand opening, mingling with influencers and soaking in the vibrant atmosphere. The coffee shop even has a small event spot perfect for meet-ups and community gatherings. If you're looking for a place that combines great coffee, cultural richness, and a sense of community, MOTW Coffee Shop is your spot. Come visit, and be part of a movement that continues to spread hope and unity, one cup at a time. 👫🌍❤️

PS : I’m hoping this review gets traction so I can get access to their beautifully designed event space for something exciting coming up....