Brown's Jewelers — Local services in Plant City

I was in a car accident and the stone came out of my wedding ring. It had been created for me overseas, so I contacted him and he said I could either send it to him to be repaired or he would send me a new stone and I could have a local jeweler put it in the ring. I opted for that since I didn't want to be without my ring. When the stone came, I took it to Brown Jeweler's, opened the box right in front of the salesperson and handed over my ring. When I picked it up, the stone had a scratch right across the top. I pointed it out to the salesperson, she went to the back and came back and told me that's how it was when he got it. So if you drop off any jewellery, make sure to note the condition in writing. If it had been scratched when he saw it, why didn't anyone call me to ask if I knew? Why didn't the salesperson say anything when I gave her the stone? But because the conditions of the items were not documented, I had no proof and had to pay for the repair even knowing they had scratched my ring. Just...

I went in there because I had a ring that was on my finger that was swollen and I couldn't get it off and it was starting to hurt the tendons and my finger was locked in place they took the ring off in seconds and when I asked him how much it was it was nothing they did it for free and when I asked him if they could refix the ring he said I wouldn't wear it for another two or three months I said oh no not going to wear it on my finger I'm going to put it on the chain around my neck because it is a sentimental thing it's the last ring my mom bought me so he's going to fix it $35 and I will recommend them to anybody courteous...

I went to this jeweler to get an estimate for a ring that was passed down through my family. It was bent & I needed guidance. I asked the clerk if this was a service they provided & if so, how much would this cost. She went to the back where the jeweler was. She returned and handed my ring back to me snapped in half, broken. I was speechless. I told him that’s not what I asked for! I asked for an estimate!!—-I didn’t consent to you hammering 🔨 it out and breaking it!!! If you’re reading this-Dude-How dare you??* I asked what was I supposed to do now? The jewelers voice in the background...