Tractor Supply Co. — Local services in Plant City

Decent selection, but wow, horrible customer service! I have used this store for years, but almost always I know what I need and where it is. A year ago, I bought a bee hive and a bunch of bee supplies. They didn't have exactly what I needed, so I was directed to the customer information desk. I had a mostly unhelpful employee at the desk, but I got the order placed.

Unfortunately, nobody called or emailed when the order came in. I called the store and was told the order had been sitting in the back of the store for days. I immediately got in my truck and went down there... and found the hive was there, but several frames were broken.

The employees helped me that day and replaced the frames (heck that's why I'm giving them two stars, not one). They even called me as soon as the frames came in. After this, I figured I just had a bad experience with a couple of employees and decided to give them another try. When it came time to order more bee supplies, I went in and posted up at the help desk.... where I found an employee talking to an off duty employee about how she should sell her cheesecake as a business.

I was told to use the touch screen to order my items. No help. No suggestions. When I told one of the employees I couldn't find what I needed, his response was "oh well."

I called the vendor and found out what I needed was on their website, but I will be dipped if I was going to buy anything from this store after all that!

If you wonder why brick and mortar stores are going out of business.... this is it. Tractor Supply could have made a $200 sale, with a guarantee of lots more down the road, but now Jeff Bezos got my business. I usually support local businesses, even when they are big chains... but I cannot overlook a trend like this. Sorry, Tractor Supply, you...

I am writing to express my sincere appreciation for one of your employees, Caleb, who assisted me during my recent visit to your Tractor Supply location in Plant City, Florida. Though Caleb had just finished his shift and was walking out of the store, he did not hesitate when I approached him with a question. With a cheerful attitude and professionalism, he kindly guided me to the water hose reels, knelt down to show me the available options, and even placed my chosen item into my cart. His genuine willingness to help was truly refreshing. Even after informing me that he was no longer on duty, Caleb continued to assist me with another item without hesitation, demonstrating an exceptional work ethic and commitment to customer service. In a time when such dedication and kindness can sometimes feel rare, Caleb’s actions stood out as an example of what true service looks like. His positive attitude and willingness to help made a lasting impression on me. I believe Caleb deserves recognition for his outstanding service, and I sincerely hope that his contributions to your store and your customers are acknowledged. Employees like Caleb reflect well on Tractor Supply and make shopping experiences memorable. Thank you for fostering an environment where hardworking and kind employees thrive. I truly appreciate the level of service your store provides, and I look forward to returning soon. Best...

Placed an online order for a safe with a coupon for pickup today.. Received email confirmation that order was processed and that we would receive an email when it was ready for pickup. An hour or so later we received an email that our order was canceled! Called the store and asked to speak to the Manager and was hung up on TWICE!! Called back and finally spoke to the Manager! His response was that someone had called in and placed a 48 hour hold on the same safe (no money was put down).. When asked why IF we were able to complete the purchase online, pay IN FULL for the item, and were waiting to pick up the item TODAY how that was possible?? He stated that they “Forgot” to take it offline and “IF the other guy doesn’t show up tomorrow or doesn’t want it we’ll call you”... He was extremely RUDE and very UNPROFESSIONAL to say the least especially since we had ALREADY PAID for the item and were waiting to go pick it up! But HEY who knows maybe they REALLY needed that extra money that my COUPON had saved me that the other guy didn’t have 🤷‍♀️.. HORRIBLE Customer Service All Around! Will never waste another cent buying ANYTHING at Tractor Supply! They have totally lost...