Authorized Retailer UScellular & T-Mobile — Local services in Pleasant Valley Township

I had a rough transition coming over from Verizon. When I pre-ordered my phone I was told I'd get a $150 Samsung gift card "that will probably come in the box when it arrives." It's actually a rebate that requires a very specific type of proof of purchase paperwork that I didn't receive when I picked up the phone, and can't seem to get even after calling customer service, going into a corporate location (who also tried working with this agent location), and contacting Samsung. Guess I won't be getting that. My phone number also didn't transfer correctly so I spent a day with a new random number and an hour with customer service - someone was supposed to call me about it before I even got the new phone, but never did. For some reason it also took an hour to transfer my data to the new phone in store.

I enjoy the new phone and prices, but this was the worst transition I've ever had. I sent my friend to the corporate location and she had...

I just stopped by the store for another phone..(early upgrade) my phone had gotten stolen ..obviously got it back..so the attendant gets snotty with me and tells me that the phone had to be in perfect condition. The backing of the phone was ripped off..thats it.. she didn't bother to look at it..takes my information ..my acct is up on the screen and asks for identification. Are you kidding me? I just gave her the password pin etc to her and asks me that? Uuuggghhh!! No wonder US Cellular is going downhill. Not to mention the pulled 2 pymts on the same day for my balance. Whatever..I'm over this place.. that snotty employee should not be working with the public. ...

Once again I received outstanding service at Wireless Central in Bettendorf. I was in desperate needs of a new phone and, although I came in towards the end of the business day, they stayed late to help me. I received expert advice to help guide me in the selection of my new phone, had all of my questions answered promptly, and my new phone was operational and I was out the door in no time at all. I love my new iPhone 11 and would highly recommend this location for all of your cellular needs! Theresa and staff are always friendly, professional and prompt! I can't say enough great things about all everyone that...