JCPenney — Local services in Pleasanton

My parents purchased their retirement home in Jan 2019 and needed 3 appliances: a refrigerator, a washer and a dryer. They bought the top of the line items at Penny’s on 1/20 and spent close to $5k. They scheduled a delivery for a week after the purchase for Tuesday 1/29 AM. On 1/29, the delivery arrived and upon entering our home, my father asked if the gentlemen would put on booties since we had brand new carpet. Instead of the delivery man explaining due to legal reasons, they weren’t allowed to put on booties, the delivery-man said he was NOT going to do that and said he was cancelling our delivery. My father was confused and stunned because he wasn’t aware of JC Penny’s policy (obviously. Who would aware of that besides employees?) and he didn’t understand the hostility and aggression from the delivery driver over a simple request.

Fast forward, the delivery company GE Delivery and driver obviously sabotaged our delivery because according to JC Penny’s, our delivery is no longer on the books. JC Penny’s is claiming now they will delivery in February!! Needless to say, we cancelled our order and went right over to Sears and purchased the same appliances and at a better price. NOTE TO CUSTOMERS: I’d be very wary of JC Penny’s and their ability to manage their internal supplier, GE Delivery. My mom has spent hours on the phone with JC Penny’s since 1/29 and have not seen resolve yet! She spoke with 2 managers, 1 of whom had a horrible attitude and neither were not able to help us. We spoke with the Stoneridge store manager as well and they weren’t able to help either. They continue to give my elderly parents the run-around and at this point I STRONGLY believe JC Penny’s and GE DELIVERY are purposely scamming and targeting older individuals! They are targeted my parents and thought they were going to let this whole situation slide and just wait around for their appliances. I would not shop at their stores! They truly screwed my parents and left them without the main appliances most households...

I was highly disappointed in my last trip to jcp. The sales associates were rude and actually mean. While I was being helped, she actually said she needed to help the next customer in line. I WAS AT HER REGISTER "BEING HELPED." I politely went back in line and went to the next available assoc. She was just as rude as the other. She returned my purchase, and then somehow after recharging my items, the coupon code gave me $1 off on her register, even though, that discount was advertised ALL OVER THE STORE was 15%! It wasn't until I asked to see the manager, that she picked up the coupon, scanned it, and miraculously on a purchase of $75, an actual discount of 15% appeared. As we were escorted out of the store (being after closing time), I realized the sweater I was wearing when I showed up at the store was not with me. We hurried back to the store that was crawling with ASSociates, and noone could help, they didn't have the key. Went upstairs and the same girls came and let me in to look, but it wasn't where I left it. They sneered and laughed at me, that behavior told me they had either thrown my sweater away, or hid it. I will be making a full return at my closest jcp (which is still 30 min away), and will NEVER go back and spend my hard earned money with snobs who could care less. Which won't be difficult, since I don't have one very close, even though there are many items and brands I love at jcp, it just isn't worth it to me to deal with customer service reps who will be openly rude to me. There are plenty of stores that will treat me how I...

Went to purchase a birthday gift for my daughters boyfriend and when I went to check out at the register, I couldn't find any employees who were on the floor I was at.

I eventually found a very long line, (seven customers deep) with what appeared to be a line of aggravated customers. As I waited in this check out line, I listened to all the wrong pricing and missed marked merchandise as each customer had a challenge with their purchases.

When I finally got to my turn, The new cashier rang me up and I noticed that Iwas over charged with one of my purchases too. I mentioned it to the Trainer of the trainee, she went to read the sign that I read. She returned a few minutes later stating that the sign I read shouldn't have been there.

No discount was offered and I couldn't even get a gift receipt when I asked for one.

I returned the very next day to buy pillows, I attempted to use the coupons that were given the day before and I was referred to the Manager for approval, (in addition, we were rung up with another wrong price, again), they made us go back up to the third floor, take a picture of the Sale, then bring the picture back down to the cashier so she could verify that it was indeed on Sale.

What happened to customer service and friendly service, (train your team before throwing them out on the sales floor).

Disappointed with my whole experience at the Stoneridge Mall's...