Stoneridge Shopping Center Eyexam of CA — Local services in Pleasanton

First of all, there was a machine that they used was new and the lady didn’t know how to use it. It took many attempts but wasn’t successful. I understand that it was a new machine but why wasn’t she trained on how to use it? The optometrist had to come in and try to help her but the optometrist couldn’t get it to work properly either. The optometrist said that she will just do the things the machine we as supposed to do manually. Then I wasn’t implying with the optometrist. I didn’t feel like my vision was properly checked. She didn’t have me view the letters for the different magnifications through the equipment. She relied on a paddle that only gave me 2 options. Plus, she couldn’t manually get my eye pressure reading on the first try. I feel that my one yearly health plan benefit was a total waste. Needless to say I will NOT be using this particular optometrist practice ever again. I will happily go to the practice at the LensCrafters in San Jose that has given me top notch service...

Staff was not overly friendly or welcoming. I was handed a clip board and asked to have a seat in the corner. Overall just wasnt impressed with the staff. To top it off I was there for a yearly eye exam with my insurance. The Dr thought based off how my left eye was reading the letters I might have something going on and convinced me to pay $39 out of pocket for some pictures nothing was wrong and after she took them she had me do a test looking at a dot that would have told her the same results and that cost nothing. Upon check out the most unfriendly gentleman and I get told $79 confused he said I had a contact fitting that cost $40 I do recall anyone going over this with me he asked the gal who checked me in if she did and she confirmed she didnt yet he still made me pay it or said he wouldnt give me my contact prescription. Rude careless and I cant stand sneaky places who dont go over charges with you. Will not...

I did not get an eye exam. I was turned away because my service dog was not allowed to accompany me. THE office staff informed me that my registered service dog could not go into the examination room due to allergies. The Dr. Is SUPOSEDLY allergic to dogs, and the receptionist said other patients could have allergic reactions from residual? (Who know what). I said I could go elsewhere. BTW... Your staff opened this company up to a LAWSUIT, Fines and investigation per the ADA GUIDELINES. The obvious LIE about allergies was insulting and discriminating. When the younger receptionist told the other worker that I had a service dog, (who was contained in an enclosed cart,) the other person rolled her eyes! I was very upset and left feeling embarrassed and humiliated and with no access to healthcare at your facility. I used to like this Office....