United States Postal Service — Local services in Pleasanton

Wow this place is awful! I had an appointment at 11:15 to get my passport done, I got there 2 min early at 11:12 and mind you it was empty in the post office. The lady working there with glasses tells me that I need to stand outside under the passport service line in and I am waiting...11:15 rolls around and nobody and then 11:20 then 11:25 rolls around and finally the lady doing the passport comes out of a room mind you the lady that was at the front with the glasses who knew I was there did not even inform the passport service person I was there.

Long story short after they made a mistake with me they started telling her her when her next appointment has arrived. The other lady who seems to be her manager, comes out and tells her that her 11:45 appointment was there and asked if I had an appointment I told the situation that happened and she had the audacity to say it was my fault, saying I was not prepared when I had all of my paperwork and all my forms with me When it was my appointment. I downloaded the form that was on the passport website. The lady was 15 minutes behind, so I got very upset because she told me I wasn't ready when I had all my forms and I showed her everything that was to be brought for my appointment and on top of that the miscommunication at this place is awful. The lady who was in charge told me that she would squeeze me in on Friday between 12 to 1 because yesterday I took an earlier lunch 11 to 12 to get my passport done and it did not get done. I get no call and then at 12:38, I get a call asking if I am coming when I was informed not to just show up but to wait for a call Friday morning....i never got a call Friday morning

The employees and the managers here have NO communication and they need to be reviewed by higher management.

Let see how they do on...

This post office lost our application for a P.O. box a few weeks ago and still can’t find it. We received the key after submitting it, but when I came in to add my name to the box, they didn’t know where the application was. They said they didn’t have an application under our P.O. box number. The employee wrote down my license & other ID info to give to the new clerk, but when we called a few days later the new clerk didn’t have the info. Just called them 3 times and they won’t answer. Not sure why it’s so hard to open a simple P.O. box.

Edit 8/4/23: Original P.O. Box issue now resolved, but none of the mail forwarded to it has been received. When coming in to ask, we were met with a dismissive attitude and were told that the supervisor is not available. This post office has lost all of our mail and will not provide any explanation or help finding it.

Edit 10/17/23: Went in to pick up a package being held since mid-September. Told the employee that it was on hold and we need to retrieve it/have it placed in the P.O. box. The employee "looked" in back and claimed to not be able to find it. He requested a tracking number, which we provided. Then, he went in back and found the package, but acted frustrated about having to look again. Why is it so difficult to do basic things at the...

I came today for my son's passport application. Overall I think the service was good. I arrived at 7:30am and I was the first one. I was able to wait indoors. At 8am there were about 5 people behind me, and by 9am when the post office opens, there were about 20 people in the line. Maybe it's because it's the holiday season so the traffic is lighter than usual. The passport application office opened at 9:10am, earlier than the time posted on the door. Since we had all documents prepared, it only took us about 10 minutes for the process.

A few things to note:

If you (or your child) have an expired passport, you need to bring it. I don't think this is explicitly required according to state.gov website.

Both parents' driver's licenses need to be copied front and back. We only brought front copies of our DLs, but the lady was nice to allow us to make copies of the back in the office (for 50c).

I brought some magazines and a hot drink. It was a not...