Primp Beauty Bar — Local services in Plymouth

As much as I loved my wedding hair for the big day, I unfortunately cannot recommend this place. Everything started out so well when I booked them back in January. As I was going though contracts through every vendor I noticed I was marked down for the trial package (a trial run and hair and makeup for the big day) and just hair and makeup for the big day. So I decided to email them. No response. I even emailed them again asking about it and told them I needed to change the time for everyone's arrival since I had a accurate timeline and got no response. But I decided I could ask someone in person the day of the trial to double check everything. Once it got closer to the event day I emailed the company again to book my hair and makeup trial. It was very very difficult to get ahold of someone at this place- they didn't really get back to me fast with emails and when I called I would always get a voicemail. Things changed when I told my fiancé I was very stressed out no one was getting back to me so he started to call, he would call and someone would pick up the phone answer it and then immediately hang up. It took my fiancé multiple attempts for someone to get back to him. Once he talked to someone I got the owners assistant and she was very fast at booking me my trial and the stress was gone. I even emailed the owner about the possibility of being double charged for my hair and makeup and she brushed it off like it was nothing- so I emailed the assistant and at last, I was being double charged and she fixed it immediately for me. The trial day came around and I was unfortunately double booked and had to wait about 35 minutes for my trial to even begin. But once it did things went pretty good, the girl that worked on me was very nice- but she WAS NOT the same girl that did my hair and makeup for the big day which was fine bc at the end of the wedding day the girls and I were very happy with the outcome. My biggest issue is the day before the wedding I got a email stating hair and makeup would start at 7:30am. The venue didn't even open till 9am and my ceremony was at 5:30pm! I emailed them and was told since they had another wedding that day the assistant just moved my time WITHOUT telling me and they assumed she emailed me. Well unfortunately that wasn't going to work for me since no one was going to be there till 9am. I went into a full blown panic attack as the ladies gave me a hard time with changing the times even though I never approved of the time change. The hair and makeup was great, the ladies for the big day did amazing jobs. But they DID comment on why no one was going to be ready at 7:30am for hair and makeup- well that's because that wasn't the set time any of us had since the venue wouldn't even be open. Also the makeup lady used the same makeup tools on everyone and they weren't sanitized after every person was done and directly applied the makeup to everyone with the makeup brushes. Which a lot of my bridesmaids commented on how it made them uncomfortable which I have to agree. But I cannot get past the unprofessional owner. I understand wedding season is very busy, but I had made Multiple attempts and even waiting for responses that never came and even had my fiancé call. The biggest thing that really made me not recommend this place was the fact they changed my time without telling me and thought it was going to be okay and was pretty rude when I explained why it wasn't going to work out. Please- save yourself the stress, weddings are so stressful to everyone involved and this company just made everything so much...

Due to COVID-19, I was unable to use the original makeup vendor I had hoped for on my wedding day, but found Primp online and booked them. And I unfortunately did not have a good experience with this company, but a TERRIBLE one. The overall contributing factor was the just awful communication and organization. First, not only did the personalized package I purchased and confirmed with Chrissy upon booking continuously get mixed up causing me to repeat myself to every employee I spoke with, but my wedding makeup trial got incorrectly entered in their system (even though I had the email confirmation with the correct time and they didn't care), and caused me to wait hours and hours the day of for this appointment I had booked months ago and accommodated around my work schedule. My trial went well by someone I hadn't met yet on the Primp Beauty team, but then there was an issue on my wedding day....yes, this issue was in fact the biggest hiccup on my wedding day and is the reason I would never recommend this company. Not only did the person who did my trial not show up to my wedding day, but someone whom I had NEVER MET did. And the woman who arrived explained how "Chrissy had an emergency and couldn't make it", but Chrissy was NOT who did my trail 3 weeks prior so it made absolutely no sense as to why they had someone else do my trial and book Chrissy to do my wedding day. I not only essentially paid for a trial that meant nothing, but then had to hope for the best in a stranger who had NEVER done my makeup nor knew what I was looking for based on not doing my trial with them, would be doing my makeup for the most important event of my life. (In my case specifically, I spend a lot of time/money on my makeup so I was especially critical of how I wanted my wedding makeup to look). And also, this was not once ever communicated to me that a) who did my trial would not be doing my wedding day makeup??? and b) another makeup artist was filling in for me on my wedding day and oh you don't know them!! I was literally having palpitations when I saw the stranger walk into the bridal suite on my wedding day. I called the company for clarification (yes, the last thing any bride wants to do on their wedding day!!), and they of course did not answer nor attempt to communicate with me afterwards. It's been 6 months and I still have yet to hear from them. Although it wasn't necessarily what I was 100% going for, the makeup artist who did do my wedding day makeup fortunately did a beautiful job and was very cognizant of time management while maintaining a professional but fun and positive attitude on my big day. To clarify again, my issue is not with the woman who did my wedding day makeup, it's the complete lack of communication and organization of this company as a whole. I understand my wedding was during a pandemic and the summer is a very busy wedding season in Michigan, but the quality of care I received for what should have been a positive experience and the amount I paid for was simply unacceptable. They are clearly in dire need of some structure and communication skills. LOOK ELSEWHERE FOR A...

I truly can’t believe that Primp Salon did my sister SO dirty on her wedding day. I don’t usually write a bad review, but I would like to save any other brides from having this happen to them. My sister chose Primp Salon and two hair and makeup artists that specifically matched her style and aesthetic for her special day. She had trials with both of them, met with them and felt comfortable with the two women and ended up signing on with them for hair and makeup, months in advance, as one does for their wedding day. She also paid up front for the services, with the 20% tip being the only payment that she still owed them until after the services were provided. When working with the manager (?) Chrissy Martinez, they had communication back and forth between the date that she booked and the wedding date to go over scheduling and timing. My sister requested a copy of the schedule to send to the wedding party, which was promised to her, and Chrissy did not provide that schedule until a week before the wedding. As my sister was going over this schedule she noticed that there were two different hair and makeup artists on the schedule than who she had booked with. When she asked Chrissy if this was a mistake, she was informed that those women would not be available, as promised and agreed upon. I could not have been more shocked when she told me that this happened. She also sent me a screen shot of the email from Chrissy and she could not have been more cavalier or unapologetic about the situation. There was actually a tinge of rudeness in her email, when she should have been begging my sister not to be upset by HER scheduling error. The two women who ended up coming to do our hair and makeup had pretty much an opposite aesthetic to my sister and her style. My sister is a very natural and less-is-more type bride, these artists’ style was more akin to the Kardashian glam squad. DO NOT let Primp handle your wedding day unless you want to be treated with absolute rudeness and disregard. Most people hope to only get married once and something like this could make or break a bride’s day. The photos! Thankfully my sister didn’t let it derail her day- I would never trust them again and this Chrissy person deserves to be fired and owes us all a major apology. I would have asked for my money back frankly.

In response to you Chrissy. My original comments above stand and are not slanderous, as they are based on true events. I was there. I will not allow you to accuse me of racial slurs as I’m sure anyone reading the above can attest to. This is all I will say. You chose to conduct your business this way by triple booking your stylists for trials. You should expect people to be disappointed when they don’t get what they pay for on their wedding day. They should not have to read the fine print. Doing dirty is swindling by the way. I will report you to the BBB if you contact me or any of my family members again or accuse us of racial slurs or slander. What you did was dishonest and reviews are how your clients can hold you...