The Paper Store — Local services in Pompton Lakes

If I could give a zero star I would. I was charged but I was not allowed to leave with any of my items. On August 9th i went to the store to buy a nice last minute gift for my sister. I picked out a necklace and earrings for her as well as a stuff animal for her iPod and another stuff animal for my son. I went to pay and my total came out to be about 52. I had just deposited at the ATM before coming to the store so I decided to pay with my card. Then when I was in the parking lot the tan looking girl told me she had not charged me. I had seen the screen and I am sure I was charged something. Then when I went back my card kept getting declined after getting charged for the same items, I told her to check if she had maybe charged me even partially. Apparently neither her or the shift leader know how to check the history of things charged. I am a cashier so I know a thing or two and I figured maybe the money from the ATM had not been updated yet but even so I had 24 and something cents in there previously before adding 120 dollars that day. I called my bank and they checked the history of my purchases and I had been charged the 24 dollars and the representative spoke to the shift leader and the other tan girl who works at the paper store the workers kept telling me it was not charged despite this. I pulled up my bank app and showed them the transaction from just minutes ago that they had charged me and that I would be more than willing to pay the total due minus what was already charged to my card. They refused. They told me to just call the bank again and cancel it. I did the next day but after a month of paper work the bank said that the store denied everything and refused to reimburse the money, I walked out with nothing, I basically went so they could steal from me. I did go back another day but they kept saying the manager was not there. Just avoid this place and if you do go pay and cash and do not leave...

Update: I am really shocked to see several more horrific reviews about this store and the staff being rude and after how I was treated yesterday, I’m wondering why these rude people are still employed here? I will never go back. I wish I could give zero stars because they don’t even deserve one.

Super sad because I love the store but I can’t shop there if things aren’t priced correctly and then you get ripped off at the register (CHARGED DOUBLE). Seriously????? Apparently the paper store doesn’t realize that this is illegal. It’s called false advertising. The staff has offered to fix this but honestly, I can’t stomach to go back there after feeling so taken advantage of. I called several times and asked that the manager call me back so this could all be resolved over the phone, but I never got that call. Sorry, but the staff is incompetent. They are pricing things and then not honoring those prices at the resister. They are also incapable of handling a simple phone message I still have no resolution. Apparently, the customer service department is a bunch of liars who claim that they tried to contact me, no they didn’t. When I called to try to resolve it this last time I called again to speak with the store manager, Kimberly, who made it a point to talk all over me. That’s not how a customer should be treated. If I did my job like this, I would be fired...

Lost many customers today. January 21st around 2:30. The workers had terrible manners towards younger kids trying to find gifts for friends. The short blonde hair women followed us around(didn’t catch her name). Complaining we weren’t going to buy anything, while we were waiting for a parent to show up with money. She also told her coworkers we were going to break everything and that we damaged items we did not touch. She made comments such as “I’m going on break so when they steal I won’t be here” her coworkers also pitched in with the ridicule. Once my friends mom showed up we were left alone and they were shocked we were buying stuff. While I had no money on me I had intentions of going back with my mom. But we both agreed terrible service there. My family and all of my friends families won’t go back either. NOT ALL KIDS WILL STEAL. Some of us were raised right. Do not bring your kids unless you want...