Metro by T-Mobile — Local services in Pontiac

Switched to metro after 10+ yrs as a loyal boost customer. I purchased a case to go along with my new phone. I asked for a durable case and i got a flimsy rubber one with plastic clip on edging just at top and bottom. Paid 15$ for case. Over the last 2 weeks i cant tell you how many times the plastic parts have come off while supposed to be secured on phone. I brought my reciept of sale along with phone case back to store today where i explained to them that i had a friend who i wanted to add on to my plan as well as a case that was faulty to return. I was told that they could not nd would not refund me and when i asked why was told that refunds were only allowed within 1 week of purchase. I asked if i could exchange and was at first denied that as well. I again asked what am i to do with a case that is unusable and they finally agreed to swap it out for me. I told them thank you, and that the customer service was less than stellar and that i now was having second thoughts on adding my friend. At that, the gentleman told me nevermind, he was not going to switch my case for me and that i was stuck with it due to my honest oppinion of my treatment by staff. So, i have now left the store, with nothing more than a sour taste in my mouth on the type of business principles this establishment practices. I thought the idea of customer service was to at the very least, make sure the product is up to par. I will probably not stay with metro very long, and if anyone asks of my personal thoughts I would tell them steer clear. At least from this location as i dont believe they care about much more than the bottom line, profit. I now have a 15$ space saver to put in a drawer somewhere or something. They got to keep their 15$ today but they lost a lot of potential future business in...

So I went in today to out right purchase the Moto G 5g 2024 listed in store and online for $129.99! After waiting about 30 the salesman got to me I told him what I wanted and was already expecting the activation fee and taxes, activation fee was told is $30 and after that tax would be $9.80 and the salesman told me that it would end up being $230 out the door! So naturally I was a shocked how does it go from $170 to $230, salesman couldn't or wouldn't explain what the extra $60 was for! And the phone was for my daughter, so I also wanted a case and screen protector but yet the salesman couldn't explain himself so I left! And honestly will never return to this store again, clearly ripping his customers off, considering I went to the highland store, got the same phone I wanted, a case, screen protector, pop socket and tax for $195 out the door! But yet at this store just the phone would've been $230 activated out the door, how do you justify that! Don't shop here, I...

Honestly i would not recommend paying your bill here. I was charged an extra $7.00 just to pay a bill. Please pay on-line. I also bought a replacement charger which cost me over $40.00. He stated that he was being charged for me using my card so he had to pass it on to me. The fact remains there has always been a charge for accepting cards. But for some reason new business owners think its ok to pass that business expense on to customers. This business expense will be written off at the end of the year so the owner in my opinion is double dipping. The three dollar charge did not show up on the t-mobile bill. So he is putting it in his pocket and taking it as an expense at the end of the year. Although he was very pleasant there is no excuse for penny pinching customers. That's a good way to lose customers permanently. There is a cost associated with doing business credit card fees are one of them. Being nice while stealing from me is not nice. I will take my...