TopLine Nails In Waterford Township MI — Local services in Waterford Township

So my regular nail tech at my regular nail shop was out today so my niece recommended we try here because she had been here in the past, so i decided to give them a try. BIG MISTAKE, if i could give them no stars i would. I requested a pedi and a full set of gel. The guy asked if i want shellac i said no i just want regular polish on my toes and the same color for my nails, he kept insisting i do shellac and i kept saying no, so he finishes my feet and starts my nails, i asked to make sure he was using gel powder he said yes, again asked if i wanted shellac i said no he said the polish on my toes was shellac i said why i said no! Anyway he then polishes my nails and kept putting in front of the little fan, so i asked where is the gel coat and the uv light???? He looked at me like i was crazy and said u wanted regular polish. I said yea but this is gel so u supposed to use the gel coat and the uv light...he had no idea what i was talking about. He had to take off the polish and redo it, then started again with no polish just the clear gel polish on my bare nail so again i said where was the polish he asked if i wanted color.... I don't really know what was happening here i was just confused, he had no idea what he was doing. So he redid it with color and made me wait before he added the gel coat, i had to ask someone else to polish my nails so i could go and the end result are in my pics, very disappointed with this place would never go back. I guess you have to go to the right person here because i heard some do good but the person i had, no one explained to him what gel nails are..smh...

You only get one chance to make a first impression. Living in multiple states with a range of personalities, cultures and race one thing I have always noticed is that when a customer is valued the treatment is held high. This place did not care for their customers. I observed how one cutomer requested during her pedicure to cut down her toe nails and the worker said NO- it looks good like this. Well excuse you worker, whose feet were you working on? Who is paying your salary? I also obsered how this place is not up to date with comfort for the customers feet. They had NO foot leg rest block to make the foot scrub more pleasant. The basic service for this one customer ended with a wet hot towel and telling him he was done! WHAT??? you don't dry the customers legs/feet? You didn't even ask if his toes needed clear polish! The worst worst experience was asking who was the owner.....and the owner was the same employee that did not dry the client's feet! She refused to give her name and sadly refused constructive criticism. I am all for foreigners to come to the land of the free and become a business owner to serve and grow in the land of opportunity but keep yourself humble. If it is not for your clients patronage you would be no one! I will never give you my hard earned $25 for your poor service. I have received better service from a window cleaner on the corner street with his smile and...

IT'S NOT FAIR THAT I HAVE TO GIVE ONE STAR THEY DESREVE NEGATIVE -100 STARS! I told the clerk what I wanted and he pretended to understand however, when it was time to cut my nails to length generally they will demonstrate how long however, he just cut them and got upset when I stated that was the wrong length and begin to rip the nail off handling my hand roughly. The also, got upset when I asked fro Pink tint polish and said NO! I said excuse me I want Pink again he said NO! I asked him why do you have an attitude because I want my nails done the way I like them? Then a female clerk stated "He don't understand you! I said but, thats no reason to have an attituide? Also,He understood enough to say NO! She then had an attitude and they both begin speaking in their language. VERY UNPROFESSIONAL I WILL NEVER RETURN ABSOLUTELY HORRIBLE PEOPLE AND...