The Daily Diner — Restaurant in Waterford Township

A letter to the Manager:

I had the pleasure of sitting at your counter today. I am not a frequent customer, however; I have been a customer since 2012. I've watched you grow, and so I feel I have a responsibility to speak up in order to help you continue to grow, and not slow growth or halt it. The time was between 1215 pm and 115 pm on 6/30/16. You had a full house and a busy staff. The Kitchen Back and Front of house is working well and at high standards considering that they make up for one waitress. The wait staff, just one from my experience today, needs more training. Confusion was caused when I ordered because the waitress did not know the menu, nor reference it when writing the ticket. To be fair, I didn't reference the menu when I placed my order, but the server should know what is on the menu. The chef was doing his best to get clear orders from the waitress, and I admired how calm he remained at a stressful time. I believe my original waitress doesn't close tickets well. I did not receive any other acknowledgement from my original waitress after she submitted my order ticket, so I asked the second waitress to help me with a box to go and the bill. She couldn't find the ticket and so had to make another ticket for records. I'm patient and it's obvious that your staff is too. But how long must your full staff support the one waitress? The Daily Diner is still a great place to come to and enjoy a...

Came here by accident when I mixed up the name of a different diner. This one had a slightly better rating so we decided to give it a try.

Definitely a one and done kind of place.

Our waitress was nice but she was the only one taking orders for the whole place. She only stopped to check in on us after another employee (no clue what her role was) told her we looked upset.

The water tastes like the fountain spout hasn't been cleaned in months.

One family member asked if she could replace American cheese with cheddar- no problem! Her omelette came out with cheddar on top and American in the middle.

My omelette was supposed to come with Swiss cheese on top. Based on how it melted and tasted, it definitely wasn't Swiss.

Another family member ordered well-done hash browns. His came out undercooked, raw to the point they were still crunchy, and barely lukewarm in the middle.

Brought it up to the waitress who just yelled at the cooks. Rather than offer to comp that plate she just offered to have them make another plate of hashbrowns (um, no thanks!)

The food that was fully cooked was mediocre tasting at best. $40 breakfast for 3 people- definitely not worth it.

There are plenty of other diners around worth going to. Keep this one...

Today I called the daily diner to find out what time they stop serving breakfast. I was told by the woman that answered the phone that they serve breakfast until 2 o’clock and they take their last orders at 1:30. Thinking I had time I called at 1:25 to place my carry-out order since I only live a few minutes away. When calling to place the order I was told that they were already closed. Wait I called earlier and you told me that you guys close at 2 pm And you can place an order up until 130. her excuse was well sometimes we run out of things early. I said you don’t even know what I want so how do you know you don’t have it. Well, we’re already closed. I dislike restaurants like this that tell you one thing and then totally do another. if it was not for the small customers in the area, the small businesses would not continue running. Bad bad service they do not stand behind what they say even when confronted about it it doesn’t matter about that. Bad bad business keep...