Five Below — Local services in Port Orange

I visited this Five Below with my daughter and niece around 6:30 p.m., thinking the store closed at 8:00 p.m. (which turned out to be incorrect on my part). However, our experience quickly became uncomfortable due to how the staff handled the situation.

I’m currently recovering from an auto accident and move more slowly, especially when juggling two small children. Rather than a polite reminder of the actual closing time, one employee followed us around, repeatedly stating, “We closed 10 minutes ago.” It felt rushed and discouraging, especially for my daughter who was trying to use the self-checkout to spend her birthday money.

What was most concerning, though, was when a team member began spraying strong cleaning chemicals in the exact area where my daughter was checking out. This made both kids—and me—extremely uneasy. We understand closing duties need to be done, but spraying chemicals around customers, particularly children, is both uncomfortable and unsafe.

On a positive note, the one employee with curly hair remained professional and courteous the entire time, which stood out compared to the others. Her friendly demeanor was appreciated and really the only saving grace of our visit.

I recognize I should have double-checked the store hours, but I do hope management will address basic customer service and safety training. No one should feel rushed out, and certainly no chemicals should be sprayed near guests—especially children. A simple, respectful heads-up about closing time would have made a world of difference. ...

My 10 year old daughter enjoys coming to Five Below. I usually let her spend her own money that she’s earned. She knows how to scan the items herself at self check out and insert the correct amount of cash. The whole experience is meant to be a teaching moment for her. The last 2 times that we’ve come, I’ve noticed the worker at self checkout is super high strung about the entire checkout process. She proceeded to press the correct options for my daughter on the screen while my daughter was counting her cash. Obviously, I could have done this but I wanted my daughter to get the experience of doing it herself. If the workers are going to micromanage the entire self checkout process, then why not just open up regular checkouts and scan the items for us? Perhaps this is how the employees are trained but it makes the checkout experience very uncomfortable from my...

I lkke this store but.. I went to use self checkout and they refused to let me scan my own items. ( I like to to kinda budget myself out so I don't overspend and I usually let my kid do it) . It was awkward just my kid handing me an item to hand to her for her to scan. Maybe she assumed because I look young or something that I would steal. I have no idea but super...