Planet Smoothie — Restaurant in Port Orange

I had bought a smoothie the previous day and work in the pavilion and had run out of utensils at work. I ask the girl at the counter if it was okay I take a spoon and she said it was okay (probably cause she’s seen me eat lunch there a few times). The manager Deardre says that I “convinced my friends to give me free stuff” over a spoon.. I don’t have any friends that work there I just work near there so sorry for coming in often made you believe i had friends there, but her customer service is terrible its clearly not apart of the stores policy to deny customers one plastic spoon which is why the cashier didn’t mind. Not sure if the manager doesn’t trust her employees or just doesn’t like them enough to yell at them for a rule she never implemented at a corporate level but bad mouthing regulars is not a good business model. Had the cashier said no I would’ve gone to copperline cause they see me just as often and dont cry over 2.50 plastic utensils but rest assured I paid her the $3 she felt she was owed for the spoon the following day, and yet she still gossiped, and bad mouthed me, a previous customer to her employees.. over a spoon.. It seems the manager is in the wrong line of work if she doesn’t like people, and to get his upset over a spoon shows she has the emotional maturity of a toddler. I do hope she gets the help she needs and finds a job that suits her better because clearly customers service is not her strong suit. After the multiple times i’ve spent money there to throw away mine and my co-workers business for a $3 spoon is just sad.. Not sure if they’re going out of business and maybe they’re tightening their purse straps but I feel that should have been communicated to the staff beforehand not gossiping about a rule you invented...

Good afternoon all... I had the chance to visit this fabulous new location in Port Orange last Thursday! The service was 100% fabulous +++++! The smoothie - ALWAYS GREAT! I love how consistent they always are! While there - I was visiting with the owner Deadra (who was wonderful) - and we talked about masks - etc. The store was so SUPER clean - there was never a concern. Re: wearing masks, I will wear one sometimes, but really appreciated that I DIDN'T HAVE TO in this eating environment (JUST LIKE RESTAURANTS!) FREEDOM! When I saw the Blue Lives Matter flag - I found out her husband was in law enforcement - as well as many of her friends! THANK YOU FOR THE SERVICE! The flag hangs tastefully on an office door - not pushed down anyone's throat - or forced... Truly - just a delightful location / store and employees!! Stop by there - get a fabulous smoothie - and thank her...

I absolutely LOVE working for this company. The owners are some of the best people I've ever met. Always taking care of, and putting their employees first. I also adore all of our customers. We have many "regulars" that we have come to know personally, and often even start their drinks before they walk in the door! I hope anyone reading reviews, can dismiss Miss Clevinger, as she is a disgruntled ex employee, who apparently has nothing better in her life going on, than to attack a boss that was so great to her. I never worked with such a person in all my life. She literally cried and got mad because I asked her to make a customer a pretzel. Talk about entitlement? Anyways, come check us out, and let our actions, AND our product, speak for...