La-Z-Boy Portage — Local services in Portage

Saw a great deal for a sofa online. Went to the store to find the sale price was not on the sofa. The price was eventually honored, with the salesperson claiming someone must have removed the tag. Shady.

The two sofas were delivered and they are fine, however the drivers got the first one wedgesd n the doorway, taking off the fresh paint and denting the door.

Lazyboy, who I paid, blamed the delivery company, which only delivers for Lazyboy. The delivery company blamed the drivers, who only deliver for the the delivery company , which only delivers Lazyboy. To avoid any responsibilities and any duty to withhold taxes, they are deemed independent contractors. So the independent contractors have to cover their own liability insurance and carry a high deductible. So, a $129 delivery charge gets skimmed twice, and the remainder is split between two drivers. Now a $2,000 door can only be truly repaired by replacement and it falls on the lowest man on the hierarchy. The poor delivery drivers had to offer to pay it out of pocket, which I declined.

A horrible system made worse by the lack of truthfulness and or competence of the manager and part owner, Maggie Vermulen. She claimed that the moving company was going to be responsible not the drivers. Once that was exposed as untrue she refused to respond anymore, and had my sales person offer to sell me a used floor model chair for $16 less than I offered before the door was damaged.

The dishonesty of hiding the sale price coupled with avoiding the tax responsibilities by claiming someone is an independent contractor when they are most certainly not, are enough for me to give one star and never return...

Our current sofa and chairs are too big for our living room. The chair my wife uses is hurting her back. We sought a love seat versus a full size couch and a reclining rocker or glider rocker. Michael S. initially helped us with models, and brought in Anden M. for designer aid. Both were great to work with!! From the start, it was obvious they wanted us to truly obtain the best fitting pieces, which resulted in us trying many variations and going back and forth as the selection narrowed. Dimensions and digital images were provided to Anden, who then laid out the room configuration, with new furniture, for our review. It was then obvious to us we needed one more piece.

Back in the store we reviewed all again, selected a swivel rocker recliner as our final piece and confirmed all fabrics. Michael noticed we had parked in a Veterans slot (I am a disabled veteran and I thank you for having those spots). That I was eligible for another discount due to veterans status was both surprising and very welcome.

Shopping for furniture can be overwhelming with the wrong sales people and their approach. Both Michael and Anden showed us alternatives, explained differences, resolved questions we had...and then LEFT US ALONE rather than clinging to is or hovering over us. As a retired salesperson and consultant I appreciate good sales technique when I encounter it. La-Z-Boy should be justifiably proud of these two employees. We will certainly relay our experiences to anyone we know seeking quality furniture, fair prices and outstanding service....

I would give 0 stars if I could. We ordered our custom furniture before Christmas and it still hasn't arrived. We received a delivery date in March so I took a day off of work to wait for the delivery and I got a phone call 2 hours after the delivery window to tell me that the furniture (both pieces) had been damaged and wouldn't be delivered. I asked where the furniture was and she said it was still in the distribution center in Chicago. I asked why didn't I get notified of this before I took the day off of work and she said the warehouse was bad at communicating & only sent an email to the manager who was on vacation. They wanted to order parts to repair the furniture & I said no that I wanted the custom furniture to be the custom furniture brand new that's what I paid for and they told me it would be another 6 to 8 weeks, I said Okay and I want to be compensated for my time and inconvenience, they said they could only waive the delivery fee of $199 and then they went up to $300. They have had over $5,000 of my money since December 2023, it's March 2023 I still don't have my furniture and we aren't any closer to a ship date. Then they told my husband they wouldn't do the custom order that we had no choice but to take the repaired furniture. Sorry, but I didn't order refurbished or repaired furniture. I paid for new furniture & I want new furniture. La-Z-Boy sucks, don't waste your time or money. Our sales person was nice, but when this problem came up she...