Ashley Outlet — Local services in Portales

I understand there are corporate policies but I ordered my table and chairs online. A leg broke and in order to get a free replacement I have to go through an online process rather than just call my local Ashley’s store to take care of the issue. Somehow they aren’t really tied together so my home store can order the part but I have to pay a minimal price. Other than the rant the staff at my local Ashley’s was super helpful!

So I felt it only fair that I update everyone on our local Ashley’s store. I was contacted by phone by a manager who explained the process which is frustrating to them as well. To keep this post a little short, keep local money local. If you see something on the Ashley’s website put it in your cart and take it to the store. They will honor the price and can order it here for you. If there are issues with your order they can handle it directly and won’t have the middle man (corporate) to deal with. I received a call from my local Ashley’s who not only explained the process but replaced the leg for my chair within a few days of speaking with her! Great local service and...

I just want to start out by saying the sales associate that I talked to was very helpful. However, I’m very grossed out by the business itself. I’ve had my eye on a furniture set for a bit now, but was hesitant to pay that much for it because I have two little boys and the couch and ottoman are white. I went in on Friday, 3/4/22 and took a picture of everything to show my husband, look back on and think about. Since I was a returning customer, I got invited to a “secret sale” taking place on 3/10/22. I went back in today (3/9/22) to look at it in person one more time before I decided whether or not I would purchase it on the sale day. In less than a week and the day before their “sale” the price has gone up over $1000. Why have a sale at all if you’re just going to pull something like that? You can say it’s just a natural price increase or whatever else you want to try, but that’s not something that happens the day before a sale like that unintentionally. Bad business practice and I have no interest supporting a company that just tries to pull...

We recently visited the Ashley Outlet in Portales, and experienced exceptional help from Stephanie!

We were looking for a mattress, and she was helpful in showing us various items. While we were there, we spotted a new 'Cadillac' style of loveseat and fell in love with it.

We came back a few days later and purchased a mattress and also the new loveseat!

When delivery came, she came with the truck and made sure the couch and mattress into our motorhome (not an easy feat!!)! She stayed until we were satisfied!

If you are looking for any furniture, we highly recommend Stephanie to help find you exactly...