Sweetwaters at Landalls — Restaurant in Portales

So happy this place opened up in Portales! A coffee shop that sells pastries and ice cream was definitely much needed in this town. This coffee shop is linked to two other businesses under the Landall name - another is a DVD rental shop and the other is a staffing service company. They all operate under different business hours, but I can see the convenience of this store in Portales.

Not a big store, but they have a good number of tables and chairs if you want to sit and chat or study. There were a ton of flies inside the store though, so that wasn't too pleasant.

Since I have the biggest sweet tooth, I was eager to see if Sweetwater's had any cupcakes or slices of cakes. Unfortunately they don't have cupcakes, but they do serve a variety of drinks - fraps, Italian sodas, coffee, tea, lattes, etc. as well as ice cream, sandwiches, pastries (muffins, bars, cinnamon rolls) and chips. Not sure if these are made in store, but I had to try a muffin since I couldn't resist.

The cinnamon chip muffin was recommended by the worker - I was debating on French Toast, but she said the cinnamon chip had more cinnamon flavor and is more popular. I'm glad I went with her recommendation - the top of the muffin was crumbly while the inside was not too try. I asked them to heat it up, which was a good decision because it tasted really good warm. The muffin was not too sweet, but still had yummy flavor!

I really want to come back and try their pistachio yogurt muffin ... and their cinnamon roll ... and the Orange cranberry muffin. Basically all the pastries.

*Came back a week later to see if they had any pistachio yogurt muffins. Sadly - nope, still out, so I tried a mountain berry muffin ($3). Unfortunately it looked better than it tasted. I guess there are different berries in the muffin, giving it an overall tart taste; however, I wasn't a big fan of the muffin (and had better at Costco!) - won't be getting this again.

The latte ($2.75 for small) was pretty good! Not too creamy or foamy - I didn't add any flavoring, but the latte was still smooth and relatively sweet in flavor. The cappuccino was more bitter than the latte, but more foamy than I'd have liked. Probably will get the latte again over the cappuccino.

tl;dr - a great addition to Portales, especially if you're looking for a cup of coffee (they have affogados for $3!), some sweets, or a place to study (they have wifi!) - this is the place to go! The shop is modeled after Batman and comics, which is really cool. No minimum on...

With the exception to some negative reviews regarding an older man and the female owner, the reviews on the food and menu looked okay, so we decided to check it out. Wished we didn’t due to customer service. This establishment earned a 1-star. Upon entering the establishment, the older female, I recognized as the female depicted on their business sign, was not welcoming and did not seem to care that we were there to provide her business. There were no employees in sight when my family and I walked in. She saw us standing and waiting patiently to order food, but she continued to ignore us and stood talking to a gentleman in the dining area. A few minutes later the rest of my family entered, but regardless how big our party was, she continued to talk to the gentleman. We stood there looking at the menu board for about 7-10-minutes until an employee (Hispanic female) finally emerged from the back. She was helpful and provided good customer service. Another employee emerged (Caucasian male with glasses) and he greeted us and also provided good customer service when he served our food. More customers started to come in, and as we dined, the older female verbally greeted every group of customers seated at the tables. It is a nice touch to check on the customers and their dining experience. However, as she walked toward our table, I gave her a smile and she looked away and walked pass us. Interestingly, she went out of her way to look over and beyond our table to acknowledge and greet the customers sitting on the table beside us. The perception was that she did not acknowledge non-Caucasians, like us, and it made our experience awful. We should have walked out from the beginning when the older lady didn’t stop her conversation to acknowledge us or notify one of her employees to get up front to man the counter. There needs to be improvement on customer service. With every business trying to make a penny, she’s lucky my family even gave her business a thought and that we stopped by to spend our money there. At this day and age, there are no excuses for ignorance for not being culturally intelligent and sensitive. If you’re visiting, enjoy your dining experience and go elsewhere where they value and treat their customers with dignity across the board. We do not plan to return to this...

EDIT : the owner reached out and personally rectified the situation and fully refunded our order and was very apologetic. Truly the first time in the service industry I have experienced such candor and honesty from a store owner. Normally after a poor incident like this I wouldn't dare to waste my time on an establishment again. Truth be told this time I am looking forward to the next time our family wants to be a patron at Landall's

Poor customer service skills

My order was wrong I asked for a green chili stew and was given a green chili casserole. I already arrived home when I opened my order and found that it was incorrect. Calling back for the manager on duty Amanda. She offered to replace the item in other soups but I only wanted the green chili and instead asked if I could receive a ham and cheese sandwich. Said it was no problem and to give them 5-10 mins to prepare the order.

I arrive and they told me I owed them $6.56 for the new food as we were told multiple times that it was a casserole. Needless to say there was a miscommunication.

The management was rude and I do not plan on giving my business to this establishment anymore when I visit family...