Marshalls — Local services in Porterville

Poor Experience with Staff Prioritization and Line Management

I stopped in during my lunch break and was initially called over by a cashier who was available. However, before she could begin helping me, the manager—who was standing right next to her—redirected her to assist another register with providing change. I understood the need to shift duties temporarily, but what followed was disappointing and disorganized.

I ended up waiting while four other customers were helped before me, despite being next in line when I was first called over. The manager, who was actively observing from the register beside mine, never acknowledged the inconvenience or made an effort to correct the oversight. Instead of calling me over to her own register—which would’ve been reasonable—she called over the next person in line, bypassing me entirely.

The original cashier eventually returned, but by that point another customer had already started voicing her own concerns. Meanwhile, the manager appeared to be socializing with a customer she seemed to know personally. That customer was allowed to bypass the line entirely to place a large number of items on hold. They were chatting, laughing, and even exchanging photos—this while others continued to wait for service.

Unfortunately, this experience left me feeling like my time was not respected. I understand stores get busy, and I don’t mind waiting within reason, but being skipped over and seeing clear favoritism doesn’t sit well. Hoping this feedback encourages better attention to line order and professionalism...

Was helped at the register, by who I believe was a manager. I spend lots of money at Marshall's. Well I needed to return my daughter's shoes because I knew she wouldn't wear them since she hadn't yet and we had them a month already. I wanted to exchange them and get my other daughter a pair of sandals. We had the receipt and all and because the tags weren't attached, and THEIR receipt machine didn't print one number in the item number, they wouldn't even give me store credit. I was actually purchasing something that cost more than the return item. The shoes I was returning were unique which made them noticeable, so I knew she knew they belonged to Marshall's. They were also on an end cap even..being advertised!!! This lady never smiles and always looks pissed at the world and doesn't greet one person when I see her in there. I made sure to let her know she needed to smile more. I was very unhappy with...

If you're going to visit a Marshalls, this is the place. It's almost a secret I don't want to tell anyone, that this is the best stocked Marshalls around. The store is usually really clean in comparison to other Marshalls I've been to. The line can get extremely long, but it does move fast most of the time. You have to time your visits, Sundays aren't the best days if you want to check out quickly. I also love the shopping center since you can go to other stores and make a day out of shopping, with Marshalls being...