I stumbled upon this Chase one day when I was driving down the street and found my closest branch! I don't have to drive all the way down to Lombard to get any of my banking done. I was greeted by Kevin whom gave me the fastest and best service I ever had! I came in for a withdrawal, and before I could even basically finish my sentence it's like he read my mind of how much I wanted to take out and already had it on the device for me to accept the withdrawal. Not only that, as he was talking to me during this process he had already had the money in his other hand while the other one was typing for the withdrawal. Like wow! How do you talk to someone and manage to type with one hand while counting money with the other without breaking focus? I will be looking forward to coming back to this branch, they are super friendly and got my needs...
Read moreSuper frustrating. I could not open my business account online so I had to go in person. It took an hour and 45 minutes, part of which was to apply for a business credit card. I also asked for a sheet of checks. When I got home I realized I did not have checks and that the bonuses for opening an account don't count if you open in person. Worst of all I waited over a week for the credit card and when I finally called the 800 number they said I don't have any applications in the last 30 days. Now it is another 7-10 days. Such a...
Read moreStephanie is amazing!! Whenever I’ve called this branch they answer extremely promptly and recommend solutions to any questions you have quickly.
I had a pretty urgent ask that needed to be resolved quickly for my business. Chase Online services were extremely unclear with the status of my request, and I waited over a week without answers. Within 10 minutes of meeting with Stephanie she resolved my issue and I received the documents I was waiting for within 48 hours with express...
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