Tony's Television & Video — Local services in Portsmouth

I would give it no stars if it were possible, I brought in a tv for repair, because it was so highly recommended to me by family and other reviews. I had to buy the part myself, the flat cables, which would not have been an issue, I understand their policy of not buying non manufacturer parts. When the parts arrive I brought them over they installed them over the next few days put everything back together nicely and didn't charge me for putting them in (other than 40$ base fee) because I found them myself and it was an easy repair. My issue came when I picked up my TV and there was a patch of scratches on the left side of the screen, I asked about it because when I brought it in the only issue was the cables being broken, they told me it was like that when I dropped it off. And because I did not have photos of it beforehand it became a game of "I say you say" if you're going to take equipment here be sure you get photographs of it first, in their store. I just paid $80 to fix my TV between parts and labor. Now the TV isn't fit to be given as a gift, the reason I got it fixed in the...

I have a Samsung Smart TV and was having some problems with the TV as it would continually lose the picture/sound- go completely black I initially contacted Xfinity and on two separate occasions they sent out Techs who blamed the problem on the TV, said the cable box was fine and realistically put in a minimum amount of effort. At this point I called Best Buy and they forwarded me to Tony's TV. Mark came over and troubleshooted the situation and after one more call to Tonys TV they told me to get a new box and try that out before doing anything drastic . I got a new box , hooked it up and the tv works perfectly They took the time and effort to assist me with a problem. I am very grateful for their pro active input for they saved me a lot of headaches I would strongly recommend their...

I have some irreparable burn-in on $3500 LG OLED Television panel. I called to inquire if a panel replacement was possible as the TV is only a couple of years old. While a panel replacement is possible, and Tony's does provide this service, I was instructed to contact LG regarding the "known" issue with my specific TV panel, prior to them accepting to do the service. I called LG and they offered to do the "out of warranty" service for free under an "extended" warranty. While I'm hoping that the authorized service center chosen by LG is Tony's TV, I'm grateful that the staff here saved me a few thousand dollars on TV repairs. I'll be pushing to have them do the service. Thanks A LOT!!!!!!!! I know where to go with any future TV services....