Ohana Kitchen — Restaurant in Portsmouth

I tried this place for the first time last week and made a custom order, paid extra to add the additional ingredients. When I arrived at home to enjoy my rice bowl I was missing my additional ingredients. I contacted them as I was a little upset that I did not receive the contents I paid extra for in which Jay the Manager indicated that he would either refund me my total back onto the card or he would leave me a gift certificate for the total so I could come back and try them again.

I went back today to try them again, ordered the same identical order as last week. I paid with the gift certificate that was given to me from my first experience and was told that the amount on the card was short 6 bucks. I as a bit shocked that the amount was short and then when I received my order it was only 3/4 full unlike the first time where the bowl was packed. I'm sorry but I think this place is way over priced for the food...

I never write reviews but my current delivery experience warrants one.

Look, the food here is fantastic. I’ve been ordering poke bowls from here for years and the quality is consistently outstanding.

However, I decided to order delivery this morning and boy, was that a mistake I’ll never make again. I placed my order at 8:50 AM for a 12:15 delivery. As I’m writing this it’s 12:59 and I still don’t have my food. I got an email with my order confirmation but nothing since. I actually called to make sure they didn’t forget my order. I was informed that my order was out for delivery - no other details could be provided.

This is not an acceptable level of service. I know you don’t use DoorDash, but certainly you could provide a text or email update. It’s been almost an hour now (!) and for all I know the driver could’ve eaten my lunch and thrown away the evidence. (I’m kidding, but it’s to make a point.)...

I ordered a BYO poke bowl and a spam masubi. I added seaweed salad which is an additional charge. All together, with delivery fee and tip, I paid about 30.00. But that’s not the issue. The issue is the poke bowl and the masubi. The masubi had one thin strip of seaweed. And the spam was odd tasting, it was sour. I thought the spam was bad but I realized it’s their marinade. Spam masubi is supposed to be on the sweeter side. I ordered their Ohana sauce and sriracha aioli- there was no ohana sauce. The rice was not sushi rice- it was mushy and hard at the same time- how does that happen??? and the rice had no flavor whatsoever. Tuna was bland- didn’t taste like tuna. The seaweed salad that was an additional charge was odd- very odd. I didn’t eat it. Won ton strips are the sticks, not real won ton strips. Overall not a good experience. Super...