Upscale Mail — Local services in Post Falls

DON'T GO TO ANYONE ELSE EXCEPT UPSCALE MAIL IN POST FALLS, IDAHO! THIS IS WHAT WILL HAPPEN IF YOU DO: We came from the "mail Nazi", another mailbox service in Post Falls, which I will not mention their name. This mailbox service we used before Upscale Mail was a complete joke. Their owner would call me (while I was out of state for work) freaking out with me having an "inch" of mail in my mailbox (it truly was an inch when I picked it up I took a picture of it!), telling me it was too much mail for the box. I offered to pay more for an overflow shelf, I was told they do not have an overflow shelf, and if I wanted a larger mailbox that they would need to change my box number, which would result in an address change. I told the mail Nazi if I am changing my address just to get a larger box, I will need to find another place, and that I would need a few months to move all client mail, etc over to the new mailbox. They said OK. The owner did not honor this agreement we made, and instead he closed my mailbox with no notice, gave it to someone else, did not offer to hold mail for the two months we agreed. Having this happen cost me hundreds of dollars with having to take the day off of work, customers were calling me with checks they received back that they had sent to this old mailbox. The mail Nazi had been refusing all of our mail without notifying us. When I asked the mail Nazi about it, he just smirked and said he didn't know what happened. This is what I teach in my local marketing class of what NOT to do.

ABOUT UPSCALE MAIL: Now onto Upscale Mail, we loved Nancy the previous owner and we absolutely love the new owners. When I first started shopping around for mailboxes, I searched for something in Post Falls with the "least" amount of complaints, since there were not many good reviews for any of them. UNFORTUNATELY I did not pick Upscale Mail. After being a customer of Upscale Mail, I realized the other negative comments were simply not true. Upscale Mail has an overflow shelf and does not freak out calling you in a panic if you have an inch of mail. They do not refuse mail if you move to another mailbox. Simply put, they're nice.

I teach business classes. One of the classes I offer is "How to Market Your Business in Your Local Community", which we use the example of the "mail Nazi" of what NOT to do, then we use Upscale Mail as an excellent model as what to do right!

Upscale Mail rates are affordable, they listen to customers' needs and feedback, they are always finding various ways to show appreciation to their customers, which means a lot to me as a trainer and as a customer of theirs.

I will make it my life's mission to help this...

I went in to FedEx overnight a 3.6 lb box. It’s the same size I’ve been sending at other locations multiple times this year. The most I’ve ever paid was $210 for Saturday delivery. Upscale mail quoted me $340 to arrive by 4:30, $360 to arrive by noon. I was shocked and questioned it, but was told all costs everywhere had gone up. There also isn’t a way to put in my FedEx account number anymore, it’s all under their own.

I paid the ungodly amount and later looked up the cost on the FedEx site using the same info from my receipt and the cost was $206 to arrive by 8 am, $155 to arrive later. I called back to ask them to double check the rate and was told it was correct. I asked why in the world the markup was double and was told that only the owner has access to what the rates are so he couldn’t answer. He was not rude in any way, so I do not fault the employee, but the store itself is an absolute rip off. I send these packages multiple times each year and usually drive to the valley. I decided to drive to this place which was slightly closer and it’s a small business, so thought I’d support them. I’m fine with a markup and making a profit but this was an absolute rip off and I told them I’d never come back.

If you don’t mind shelling out a ridiculous amount of money for something you can go elsewhere for less, cool. This is your place. However I will never set foot in...

These guys offer a convenient location, the store is clean enough, and I'm sure they offer the services you'd expect, but in a world where you offer nothing that can't be found in dozens of other places, something needs to set you apart. Often times, customer service is your only edge and this place doesn't have it. I'm not going to detail my specific situation, but let me just say that the guy behind the counter didn't win a new customer today. He was exceptionally rude and seemingly unwilling to help me or the two other people in front of me. He was very good at building roadblocks and offered no solutions to the requests being presented to him. He was simply there to take your money and send you on your way. Of the three of us in line, he didn't give any one of us a reason to ever come back. If your in a pinch, I'm sure they have the tools and resources to get the job done, but there are definitely better...