Hy-Vee Pharmacy — Local services in Prairie Village

I have used this pharmacy for years and the pharmacists are always so helpful! Especially with the staff shortages and supply issues that they (and many other businesses) have been facing for some time now, it's really great to know they will always do their best to get things taken care of. Since most pharmacies are having a particularly difficult time getting many medications stocked at this time, I've learned that it's always best to call them if you have any questions or concerns about being able to get a prescription filled. I also use auto refills whenever possible to help me avoid waiting until the last minute to request my refills so I know that if it's not ready on time, I will have a few days of cushion if they're having an issue getting a certain medication so I will either already be on the list to have it filled as soon as they receive it or know to call around to other pharmacies if this one will not be sure if a shipment will arrive before I run out. I find the app to be helpful for tracking prescriptions so I know right away if I need to call and check in- sometimes it's something as simple as insurance not covering a particular medication and it just needs my approval to fill it without insurance before they can proceed... When that happens, they are always quick to go over pricing available through other options such as GoodRx or their in-house discount program to find the best price if insurance won't cover something. Their vaccine clinic is great, too. Even during peak times when many people are scheduled, they are very efficient and nice. Overall, the staff at this pharmacy are always so friendly and go above and beyond to help however they can if there is ever any issue, which is why I will continue to be a...

This is the worse experience i have ever encountered. I have a severe strep throat. I called pharmacy Wednesday at 7am requesting prescriptions. The gentleman stated he would work on my order call me shortly . Remind you i'm in so much pain from strep throat. The man never called me. I went to the location and the gentleman was gone for the day. So the ladies there assisted me. Stated my medication wasn't ready yet. Stated it would be ready next morning which is today. They never called me all day . I come to get prescriptions it's 6pm and prescriptions is still not ready. The worse part is they don't care. They don't say sorry for inconvenience or anything. They just stare and look stupid. I wouldn't spend another dime in that pharmacy. They need new compassionate workers. Now here i am with strep throat going on two days no antibiotics because of hy-vee so i had to request them to send my prescription somewhere else.

I came in there looking sick so never judge a book by its cover because you never know who yours servicing. I am a prestige restaurant business owner and i take integrity and customer service serious.. This was by far a terrible experience.....

The staff here have been extremely rude so far. I called to have a prescription transferred. If it weren't for the cost I'd go right back to where I was. But bad customer service only goes so far and at this point I'm evaluating if it's worth it.

7 months later and still attitudes. I actually called because my prescription was accidentally sent to another pharmacy so I reached out here to ask a few questions about what the price would be, and other questions about the medication. This lady had the absolute nastiest attitude (7/22/22, 8:20am). That being said, sticking with Hen House Pharmacy and just making the drive. Now I'm glad that it got sent there by accident. I've never had one person treat me that way or even not smile when I walked into a hen house...