Sometimes, old school is not a great thing. I really was excited to go here. Sadly, I left disappointed and probably won't be back. I approached the meat counter and was greeted nicely enough. I had a lot of questions about their meat and where it comes from and how its raised. After my first -very politely asked and unoffensive question- the niceness left the staff. Instead of answers, I got defenisve questions back. The butcher was just plain rude. He absolutely refused to have a conversation with me, and instead was more concerned with defending his product -which wasn't even being threatened! All I wanted was information on their products and on grass-fed / wild caught meats. That was it. Things they sell! But I was treated as if I was just some stupid yuppie or something - despite the fact that science supports consumption grass fed/wild meats over conventionally raised. No matter what your stance on that issue, I just feel that customers deserve to be treated better. From now on, I'll be using local farmers for sides of beef and whole chickens. I'll even buy from Whole Foods over this place - great customer service in the meat dept. and staff that are educated as...
Read moreFirst time I visited since the ownership change and was hoping some things had improved. Went to buy two ribeyes, I politely asked for a specific steak on the tray 3 times and was ignored. Guy wrapped it up and moved onto the next customer. Not the end of the world, I went when they had the line system style of shopping in place(which I appreciated that part of the experience)so I just kept the line moving. We bought other items so it wasn't until we were outside on the way to our car that we noticed the choice ribeyes were $26 a pound! Every other ribeye cut in the section was listed by price/pound but for some dubious reason they listed the steaks I got price/piece. I take responsibility for not noticing and I should have paid more attention but I was too distracted by trying to ask for a specific steak and being ignored. The customer service is about on par with the couple of times I visited McGonigle's so its disappointing that that has not improved. I haven't eaten the steaks yet so I can't speak about the quality but at $26 a pound for choice ribeyes, I'm assuming they are the best steaks on the planet...
Read moreLooks are deceiving. The store looks like a quaint little market. Inside there is an amazing meat market. There are specialty meats available in the freezer. The seafood department can’t be beat for being in the Mid West. You must try their crab cakes!!! I wanted mussels and clams for a birthday dinner. They ordered them for me, since they weren’t in stock at the time. I was able to pick them up on the day I needed them. They were alive with only a couple of shipping casualties. That was really good considering I had ordered about 7 pounds. I was more than pleased with the quality and freshness. Although the shrimp was frozen, when thawed and cooked it was much better than a regular grocery store. It tasted fresher than what you get at a grocery store. We had to stay strong to pass by the BBQ area, but I had my seafood in hand and on a mission. We are planning a return trip to try the BBQ. We will definitely be going back again and again. The customer service was top notch. Although busy, everyone was friendly and helpful. The young man who checked us out was particularly nice. He made sure we had...
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