Furniture Gallery of Prince Frederick — Local services in Prince Frederick

I wish I could give a zero. I'm livid. My husband and I ordered a couch in June to be completed and delivered by November. We waited patiently and when it got closer to the delivery date, we called to confirm when we should expect it. We were told they needed to call the manufacturer, and the store called us back within the hour with a response. We were told the couch was awaiting materials due to COVID related shortages and were given a new delivery date of December 24th, 2021.

My husband and I call again this week to confirm when the couch will be delivered. We were told they needed to call the manufacturer again. We waited two hours before calling back ourselves to see if they had heard any word.

Mind you, my husband and I are calling for updates. The store never notified us the couch would be delayed at any point. If not for our due diligence, we would still be waiting with no information on the status of our couch.

When we called back the second time, the female manager accused me and my husband of harassment and refused to give us her name, or the owners name. She was able to tell us that there was no refund available since our couch was a special order. At this point my husband went around the store and called the manufacturer directly.

The man he spoke to was very informative and called my husband back within 30 minutes of their initial call. The manufacturer told us they haven't even made the couch yet as they are still waiting on materials. He went on to say that they do not hold peices at their location and ship as soon as they are ready.

Knowing our couch hasn't even been made yet, tell me why we shouldn't cancel our order and go somewhere else that will actually talk and update customers on the status of their orders?

UPDATE!!!!!

My husband received a call from the store with an offer to give us a floor model in exchange for the couch that hasn't been made yet. The woman's name is Kimberly LaBonte. This was in the morning and my husband and I arrived at the store in the afternoon. This is the same day.

We asked for Kimberly when we arrived and were asked to come over to her desk and have a seat. She wanted to try and figure out what happened when and such. Apparently, thanks to my comments on social media, there was nothing the store was willing to do unless the comments were altered or removed.

Kimberly was the one who told my husband we were harassing them. I explained to her that was very offensive and the reason why I posted in the first place. Kimberly then proceeded to tell us, and pointed to a sign, that it is because of the government paying everyone to, and I quote, "sit at home and do nothing" that there is a shortage of staff that she was not as proactive and was not delivering the best customer service available. Nice excuse Kimberly, blame the government for your poor customer service skills.

So, my husband and I are irate at this point. I'm standing up already wondering why we haven't walked out yet when Kimberly tells us she has to cancel our order and give us a refund. I asked her if we would get every penny, and she said yes. Now my husband and I are waiting for the refund and he makes a comment on how the store basically kept our money hostage and earned interest on it. Kimberly clearly took this as him yelling and arguing with her. Kimberly asked my husband, very sternly that he could sit and wait and not to talk to her or leave. As my husband was trying to talk to her, she told him to leave the store. I remained standing at her desk. Kimberly gave me a receipt to sign for our refund. I took my copy, asked for her business card and said, "Thank you ma'am".

This ENTIRE thing could have been avoided if Kimberly actually cared about other people and WAS proactive in her job to deliver the best customer service she can. Thankfully, we all now know it's due to lack of staff she is this way. Totally not her attitude. If you're so unhappy helping people, don't be in...

Never buy anything from Furniture Gallery of Prince Frederick. They delivered a wrong item to me 2 times. First time it was the wrong item, then the second time - it was the right item but very visibly stained. There was not another same item they could give me in place of it so they said they would credit my account for the item not received. They credited back LESS than I was charged for it (200.). The original receipt for 3 items showed the PRE-discounted price for each item, and then the total price for all 3 items after the discounts. It did not break down the discounted price for each individual item nor reference how much of a discount they were actually giving me. In order to find out what the exact discount was for the individual pieces, I got my handy dandy spreadsheet out and calculated it all out. Once I could see the credit back to my card online, I could see it was not the right amount. So I printed the spreadsheet and took it to the store. The manager explained the the item in question was much more of a discount than I calculated and they were kind to credit back what they did. I asked the manager to discuss it with the owners to see if they could give me the full amount back that I calculated as would be fair - or at least give me store credit for the difference. They said no. The manager would not even talk to me but had a different employee talk to me. I'll drive farther next time I want any furniture. Funny too, if they would have given me store credit I most likely would have spent more money than the...

I know you think it’s a good technique but you guys do realize most people won’t look any further and will just go somewhere else when you don’t put the prices on the website. Saying contact for a quote lol. It makes it seem like you don’t want us to know cause you want the opportunity to talk someone into something too expensive and upcharge the crap out of it. missing out on a ton of sales. Don’t ever buy from a company that you have to reach out to get a price. It’s a scam. Not to mention reading the reviews where people complain. They respond by essentially saying the customer is wrong. When customers have a complaint about not being notified about delays or customers calling in wondering where their furniture is. They accuse customers of harassment for checking in on orders. Most negative reviews I brush off cause some people do exaggerate. But the big issue is the responses. Never once in these reviews have they taken any accountability. I guarantee they’ll respond to this one with no accountability either. Huge red flag when I was looking for furniture with this company. I tried shopping around on their website. Furniture looks fine. But I don’t feel comfortable trying to buy from them as they seem very difficult to work with, They obviously don’t respect customers, and they won’t show their prices on their website. Sorry but you guys need a serious...