Buckle — Local services in Prosperity

My encounter at Beckley, WV has made me 100% sure that I will NEVER shop at another Buckle. Ordered weeks ago. I’ve been there twice. They couldn’t find my order and said they would call when they did. Today, they have found it after I called again.

They had a Chris Stapleton sweatshirt that I loved. I needed a small and there was one on the counter. A girl working there said that one wasn’t available. Well, guess why! The very next day I was in there and she had it on. So, I was told to buy the large and wash it in hot water and dry it because it was cotton and would shrink. Why couldn’t she order one instead of me.

Customer service says I should have gotten an email that my order was in. I didn’t. No call. No email. No answers. Customers do not matter to Beckley Buckle. Spend big money and get little customer service representation. Pitiful. No more Buckle,...

I received a pair of hey dudes from the store for Mother's day. I had to go in and pick them up. The ladies working on Mother's Day were rude. They did not speak to customers and condescending at the register. When I explained that I was there to pick up an online order, she looked at the order number and never said another word to me. She brought my shoe box out to the counter set it down and said there you go. She didn't even give me a bag for my purchase. Didn't ask me if it was the right item didn't give me an opportunity to try them on, she was just in a rush to get back to her conversation with her co-worker. So although the store is clean and well stocked, your staff is rude. Unfortunately, due to their demeanor with the customer, I will not return...

I bought a pair of hey dude’s shoes from here and returned them for a refund two days later a couple days later then I was double charged twice .When I went to them they said I would have to dispute purchase with my bank because they have no record of transaction. This is the worse store I’ve ever done business with obviously they don’t know how to do their job! I would use caution with returning items to this store! Then my bank says that I would have to be issued a new bank card and would take up to 90days to...