Pacific Furniture — Local services in Providence

I went there around Christmas time and purchased a 800$ sectional with the 150$ 10yr warranty, when I came in to pick it up my sectional the owner told me the only one they had was the floor model the has been sat on buy all types of people from dirty coats to children jumping all over it. This couch is not worth 800$ we asked when will u have more I asked, because obviously if I buy an 800$ couch I want a new one or a discounted credit applied to my due balence. The owner told me it had to be ordered and he wasn't sure how long it would take to get it here. And they cannot discount it even though the sectional was clearly not brand new condition. I was desperate for a sectional because I was having guest for some time and this is where 2 of them will sleep. So I took the USED sofa that I am paying FULL PRICE for it

Back to the financial part. The total balance after warranty and taxes was just shy of $1000, I financed it because it seemed like the best solution during the purchase portion which was 5 days before picking up the sectional 5 DAYS! THEY HAD 5 DAYS TO CALL ME AND SAY "THE SOFA YOU WANT WON'T BE IN FOR QUITE SOME TIME, DO YOU WANT A DIFFERENT ONE? So we're going over everything and the sales associate said pay it in 90 days and you won't have to worry about interest (obvious fact when financing anything everywhere). I asked how much will interest be? The sales rep told me not much. NOT MUCH! AFTER THE 96 DAYS later I called the loan company for my balance and they told me a little over $1800. WHAT?! $1800. I told them that can't be right he said take it up with the store but that's what I see on my end. I went back to the store and now I'm passed. I waited 1 1/2hrs to speak with the owner who kept saying one sec let me just, one sec let me just. Taking care of customers that had come in AFTER I had gotten there! Finally after there were no customers other than me and my family there, he asked me how can he help because he knew why I was there. I told him the whole shebang. And he goes down the list and he tells me everything looks right and I asked him how? He told me well it's after the 90 days and so now you have the interest added to the bill. And I said well yeah but it's only a wk after the 90 days. Well yeah he told me the interest is almost double 😲. ALMOST DOUBLE! but the sales rep when I purchased everything said the interest ISN'T REALLY THAT MUCH! im not sure what world he lives in or if his pocket is sitting pretty, but to any one who is going there to buy furniture clearly is being conscious about their pocket so THAT MUCH ISN'T ALMOST DOUBLE!!!!! So now my parents are paying about $1800 on a sectional that I didn't want. I preferred a sofa set. But it wasn't my choice. $1800 is an entire 6pc living room set. So I called the loan company again and told them what's going on and I break down crying because me and my mom were talking about it while on the phone with him. And I mean can't talk at all no words can be said break down. The rep for the loan company without telling me did something nice for me. Now 9m later I say I need the the warranty book because the booklet that was attached to the couch is what I thought the warranty guidelines but I didn't have that so I went to the one on Manton Ave yesterday and asked if they had a spare one and they looked confused and I told them I bought the 10yr warranty and I need the paper that explains it all. And they told me it's all in the care kit. So now I'm confused. I asked what care kit? And they go behind the deck and showed me the care kit the Douglas ave store did not give me. Which included THE REGISTRATION PROCESS FOR THE WARRANTY! NO REGISTRATION NO WARRANTY! For the past 9m I've been with a couch that I paid a $150 for a warranty and didn't actually have it because they never gave me the care kit that had everything for the warranty in it. I had gone in a 4th and I saw the kits behind the desk on douglas a while back and they asked me if I wanted to purchase one for my sofa!!!! This place is despicable. I will never buy from...

Bought a twin mattress and box spring and frame for my 3 year son we took the mattress and box spring with us they had to order the frame for the next day they said they would deliver it for us and they did my phone died so they were outside to drop it off but my phone was dead they kept there word hopefully I can...

This would Be my second purchase from this furniture place and they never failed me. Thank you Chiquis Always go above and beyond for their customers try them out you will...