GameStop — Local services in Provo

So I just got a PS3 for my girlfriend, & a few games for her. On a whim I decided to step foot into a gamestop for the first time in a decade, & had the unpleasant luck of it being this one.

I was simply looking for a copy of a few titles that are proving hard to find right now, which they had, but the guy behind the counter around 10:30 am this morning(scraggly beard, overweight guy) was rude as hell to me, & acted as if me asking whether they had something in stock & the price of them was a huge inconvenience to him.

Attitude & customer service is ultimately more important then me then price, so I left & have instead bought the games on amazon for a bit more, rather then give my money to a business that employees people with such horrible customer service skills. I find it doubtful I will ever set foot in a gamestop within the next decade again now, as things havnt changed since the last time I went in.

So I just got a PS3 for my girlfriend, & a few games for her as an early xmas present. On a whim I decided to step foot into a gamestop for the first time in a decade, & had the unpleasant luck of it being this one.

I was simply looking for a copy of a few titles that are proving hard to find right now, which they had, but the guy behind the counter around 10:30 am this morning(scraggly beard, overweight guy) was rude as hell to me, & acted as if me asking whether they had something in stock & the price of them was a huge inconvenience to him.

Attitude & customer service is ultimately more important then me then price, so I left & have instead bought the games on amazon for a bit more, rather then give my money to a business that employees people with such horrible customer service skills. I find it doubtful I will ever set foot in a gamestop within the next decade again now, as things havnt changed since the last time I went in.

Marios used games around the corner in the mall has a far superior attitude & professional demeanor then this place, I'd suggest people go...

We all know when preordering at GameStop, if it's collectors editions is a headache and a hassle. I've been told by workers themselves they'll say they're sold out of them, so they can buy a few copies to flip on eBay, I went in to pre-order the Power Armor edition of Fallout 76, after a ton of headache and having to call several stores I was a little more than irritated when they told me they sold out, and another gamestop said they had not started selling them anywhere yet. When I went into this GameStop and told them another one said they were getting more shipment I assumed the guys working had lied to me. After retrospect I realized they could have honestly maybe not known they would get more later that day. While I was there I was impatient and infuriated while still trying to be civil, the guys (Draven and Colton) handled me well and we're polite if not a little afraid, I had to go back today to get the Beta code and Colton was so fantastic in handling the situation since they hadn't been able to print the codes the day before, and admitted fault to the situation, I apologized how I acted the day prior after. GS as a whole isn't a really good company and getting certain things is a pain, games and systems are going to loose value quickly, so don't expect to get anything from them. What I expect at locations is good customer service, and these two provided that for me, it's not always (but sometimes) the employees fault that the company they work for isn't...

We purchased a PS3 for here a few days ago. It was said to of been inspected, tested, etc. by the associate named Derek. We got it home, and it was completely full of dust. It was obvious it had not been cleaned at all. After cleaning it, we hooked it up, and it worked for about 2 days. It started malfunctioning so badly we HAD to return it. The same associate that "inspected" it said that was very strange, and he would look into it. He exchanged it for another one that he inspected, got it home, and as soon as I put a disk in it began making a horrible grinding noise like rocks in a tumbler. Please, don't get me wrong, I love gamestop and I have never had any problems like this before. I believe this is the act of some associates and store manager that doesn't care about the systems they are selling people. We will be returning this playstation this afternoon, and will no longer shop to this specific GameStop.

As an update, I now officially will not spend any money at any GameStop franchise. Bought two xbox ones about a year and a half ago. One came with Battlefield 1 and the other came with Gears of War 4. Each game was only played once and were in excellent condition. They gave us 80 CENTS for one and 40 CENTS for the other. That is absolutely ridiculous. Even a shady alleyway pawnshop would have offered more. I don't think that even covered the gas required to drive...