Cavender's Western Outfitter — Local services in Pueblo

I won't recommend shopping here, the employees are very rude and I have been told by previous employee's that it is a hostile work environment, I went in after Christmas wanting to return a pair of shoes that were the wrong size that were received as a Christmas present, but obviously didn't have the receipt, it was CHRISTMAS present, and one employee told me no problem, that they weren't really strict during the holidays, she didn't mention that it would be put on a gift card, I would have exchanged them if they had had the right size in the style I was looking for, but the girl called for someone else to come take care of the return and she was training a girl and quite rude, I am sure I was rude in return, since I had just been told by another employee that it would be NO PROBLEM, get your act together people, I have been in customer service for almost 35 years and you have alot to learn about...

I got a gift card for this place for Christmas in which I used to purchase a new pair of boots. After about 3 months, the heel ripped off the right boot. Which I must admit that was pretty freaking quick, work boots usually last me 3-5 years. It's probably just a one-off fluke.

Anyway, I lost the receipt, so I went in there hoping they would be able to look it up by phone number. It was my first time in Cavender's, and I guess I didn't expect to be back for a good while, so I didn't put in my phone #.

However, they were able to find the transaction in their system by combination of it being a gift card purchase and the boot brand/style to find my transaction and traded me out for a new pair. Top notch customer service. Had I gone anywhere else, I'm sure I would have had to eat the loss due to not...

Awesome! Drove up to go shopping today looking for kid muck boots. We were helped by a young man named Hunter, he immediately came to help us find what we were looking for. Sad they didn’t have any for kids, although my husband did find him some great work boots he has needed for a long time. This young man was so knowledgeable & confident with the information he gave us about each idea in question. You don’t see many young adults take pride in their jobs like this guy did. Gave me hope that not all kids this age are a lost cause. My husband said he wished he could find help like Hunter to work for him. Thank you for this great shopping experience. He helped us (my husband) with a good attitude (very rare these day)...