Newell Hunt Furniture — Local services in Puyallup

My husband and I moved to the area due to military orders and wanted to purchase American-made products from a local establishment. This lead us to Newell Hunt which started out great but because of the poor management of our order and customer interaction we would not recommend purchasing from this establishment unless you enjoy being treated as though you are insignificant. This was one of the worst big purchase customer service experiences we have ever had. We purchased our mattress from them and then proceeded to order a sectional and love seat. They were very polite during this process however, it seemed once they had our deposit they forgot about us. We were told 6-8weeks for the order to arrive and there would be contact if anything changed. The love seat arrived in approximately 4weeks to which they said they would hold it until they got the sectional. 4weeks later we had not heard a word from them so we called and they informed us there was a delay in the sectional construction which lead to us not having furniture for Thanksgiving (week 9). When I informed the owner of the poor communication and added stress of not having furniture for the holiday she just made excuses for her staff members instead of excepting responsibility for the matter and proceeded to blame the manufacturers. Our sectional finally was delivered on 7 Dec 2018 (week 11) and upon reviewing our payment statements they over charged us. When I requested a discount for the poor customer service we received, the owner assured me this is how they treat all their customers and would only offer me...

What a phenomenal furniture shopping experience! We were warmly welcomed by Maren, who guided us through the process of customizing a sofa and loveseat for our uniquely-shaped living room. Maren is a professional interior designer and her expertise showed every step of the way. We drew a scale replica of our home, which she populated with customized, to-scale magnets of various furniture options and arrangements. It helped us make an informed decision on a big purchase and gave us the peace of mind that everything would fit perfectly. Maren then walked us through fabric selections, including color and texture comparisons to other furniture we’re keeping in the room to ensure nothing would clash. We cannot thank her enough for her time and recommendations!

The store is welcoming, clean, and full of options across three stories. They’re also pet friendly and have a delicious hot cocoa bar. Wish I could give more than 5 stars for the service and customer...

I am very happy with my recent purchase of new living room furniture from Newell Hunt Furniture. I was looking for US made Flexsteel products because I have owned some in the past and know that they are quality pieces that hold up over time. Arla was fantastic to work with. After explaining my decorating goals to her, she presented me with a number of options for furniture layouts. She helped in choosing both a sofa and comfortable chair and patiently guided me through the process of selecting coordinating fabrics to achieve the look I wanted. She did all that while being respectful of my budget. I never felt pressured to hurry the process or buy additional items. My new furniture is beautiful and just what I wanted. If you are looking for high quality home furnishings and excellent customer service, head over to Newell...