The Home Depot — Local services in Quincy

Gary Odell what kind of store are you running? Because customer service and taking care of the customer issues (due to the incompetentance) of not only three of your employees but also TWO of your managers is downright awful.

I called into your store on December 18th. I spoke to Reese. I asked if they could cut 1 piece of wood for me into 5 pieces with specific dimensions for a repair job I was doing for my son FOR christmas, as a gift. He said NO PROBLEM. When I came in, I asked for Reese, he came over with another employee to help. They pulled down the sheet of particle board and we proceeded to the wall saw.

I gave him the dimensions and he finished. He only charged me for the pieces I needed and kept the rest. Three employees watched as these pieces were cut.

When I got home, the measurements were checked against the pieces I was replacing and they were off, by alot.

So I immediately called in to home Depot and spoke to Marty, who I assume was the night shift MOD.

He was very rude, talking about profit and how he wasn't making any money on the piece of wood I purchased and how he had to pay his employee to cut them. I also purchased other supplies that night.

But assured me he would take care of me and would have the pieces cut again from a new sheet and they would be ready to pick up the next day.

The next day I sent my son out to pick up the corrected pieces of wood and he was given the run around with policies and rudeness.

So then I called, spoke to another manager, not sure of name, but he was even more rude to me on the phone, and despite the previous manager telling me he would have the pieces cut, this manager said he had spoken to him and told him they couldn't do it.

I was left with no answers. Rudely treated and not taken care of.

I don't care that your billion dollar corporation didn't make money off of a $23 dollar piece of wood, or your policy that was not explained to me ahead of time. I should have been taken care of as a customer.

I have purchased from home Depot Quincy store for 30 years. Have had MANY pieces of wood cut, recently even, because I replaced the wood on my desk about 8 months ago, and wood was cut, no issues. No policies mentioned then either.

Take care of your customer. Customer service should be number 1 and you lost a 30 year customer this week due to rudeness, lack of customer service, and a failure to help a customer give a gift in time for Christmas.

I'll never spend another dime in your store.

Btw, HOME DEPOT is KNOWN for...

I went to Home Depot with a plumbing question on 1/3/2021. My experience was not great, but also not terrible. First connecting to their guest wifi proved difficult; it took 4 attempts and it finally worked (it is called AT&T Wifi, using IPhone to connect to it, go to your Wifi settings screen, wait for several seconds on the wifi screen after connecting and eventually a popup will appear when you can accept the terms and use the Wifi). Staff were very accessible and generally friendly, although in the plumbing section the staff member who assisted me was not able to answer my question and did not offer to find another associate who could. (They said no one else would have an answer). Prices seem a bit high; I feel for household items I could do better price wise at Aldi or Walmart, and tools and equipment seemed comparable to Ace Hardware (no noticeable savings). They certainly had a large selection of most anything Home Improvement, but I find I can usually satisfy my needs at my local Walmart generally or Ace for specialty. The one item I specifically asked for - a basin wrench - they had one model in stock that was $24.00 (seemed expensive) and their cheaper model was out of stock on the shelf (cheaper mode was still more expensive than Harbor Freights). Unfortunately I don’t see a reason to return to Home Depot unless my local Ace is out of stock on something I need ASAP and I can’t just order on Amazon and wait...

To the Quincy Illinois Home Depot management and Staff, THANK YOU for your friendly, hometown hospitality!! Thank you for hiring folks who are friendly, helpful and eager to help your customers! Regardless what aisle I was searching , the kind person wearing an orange apron asked me if they could help me find something!! If my answer was yes,, they took the time to lead me to the item!! (Then kindly asked if they could help me find anything else!)!! Compliments to the staff for your clean floor and well stocked shelves! 👍👏👏👏 Among the many who offered help, I’d like to commend Marco, Connar, Aaron, Richard and Bob for your patience, time and expertise. I’d like to encourage all satisfied (Home Depot) shoppers to let the management know of your positive shopping experience!! Why? I’m sure they would love to hear the positive feedback that will reinforce their hard work (and dedication) to their...