Planet Fitness — Local services in Radcliff

When the Army transferred me to another state, I cancelled my membership. A couple of days later, I was charged my next month's dues. I understood the system hadn't caught up and thought a refund would be easy enough. When I called the store (Radcliff), I was told they didn't do refunds there and I would have to call customer service or corporate. Corporate said they had nothing to do with billing of local stores and the customer service line advised they only took in money but didn't do refunds. Again, I called the Radcliff store and the store manager acted like I just asked her for the formula to COL Sander's secret recipe. She told me she would email her boss (regional manager I believe) who would call me soon. A week and a half later, I called back to the store and the manager told me I must have gotten lost in the shuffle and would contact her boss once again. A while later, I got a call from a gentleman (sounded about 19 years old) who explained that I should have cancelled my membership sooner and he will not refund my money, although I was no longer a member of the gym when I was billed. I have a feeling that membership fee collected after cancellations make up a large amount of their profit. I can't imagine this is legal but whose going to take legal action over $10, especially a military member whose been moved out of state. This is a real ethical issue with me, but what do I expect from a company run by children. Also, most of the staff is very unfriendly - not worth complaining about in itself but I might as well point it out since I'm on a roll. Glad I'll never step back into...

Not specific to this location, seems to be all locations. Planet Fitness no longer allows anyone to sign up unless you are willing to also give then access to your bank account through auto-pay. If you do not feel comfortable allowing access to your banking information and want to use auto-pay through a credit card, you are out of luck! This policy changed sometime in the last 4 months and stopped me from joining.

Straight from their website Why do you need my checking account for a membership? The method in which members are able to pay for their monthly membership varies by location, but many Planet Fitness clubs accept payment through checking accounts only. We require an Electronic Funds Transfer (EFT) through checking accounts for your convenience: This allows us to be able to continue your membership without interruption or the hassle of updating your payment information if your credit cards are lost/stolen, invalid or expired.

Edited to add that they person that replied can't even read. PF markets needing checking accounts as a service when it is to keep from paying merchant fees and strip consumers of fraud protections required on credit cards. The change occurred within the last 5 months.

With this policy I will never join as I will not provide my bank account information to a fitness company with zero vested interest in...

The tanning beds are the worst I've seen comparable to other planet fitness locations in and out of ky I've been to. They are "old" and "cheap". 👎 The hydrotherapy massage beds are actually better than some of the other PF locations I've been to, that is Plus. 👍 i Radcliff they are "reclined" compared to the ones where you are laying flat. I personally prefer his. The gym overall is very Nice, clean equipment. Never a big crowd the times I have been. Locker rooms are clean. ➡️The staff- they are in general pretty friendly. Alot of them are "younger". Had some issues with billing that was never taken care of. Wanted to remove a bank account off of my account bc I don't keep funds in it and replace it with a second bank account for my monthly auto debits. Was told this account was successfully removed (in person at the store) however, I kept getting billed to that account, which has over draft protection.. so I was being charged $19.99 for the PF fee and then an additional $35.00 over draft fee for MONTHS .... Was told that it can not be removed bc there HAS TO be an "alternative account" in addition to your main form of payment.HOWEVER THIS IS NOT TRUE BC I WAS NOT ASKED TO PROVIDE TWO FORMS OF PAYMENT UPON SIGNING UP!!! VERY UPSET ABOUT THIS AND STILL THEY REFUSE...