United States Postal Service — Local services in Radcliff

Went to the post office to pick up mail that was on hold because we are currently moving into a property that someone else is moving out of. They have not moved and I wanted to ensure that we got our mail (because our daughters medical supplies, which is a necessity to live were being delivered but did not know when). I got in line. The bigger (tall) African American fellow said do you not see the sign on the floor that says keep this area clear, I said yes sorry people always stand here and so I was just standing here to wait in line to speak to one of you all. I step back a little bit and he says sir get behind the red line and keep that area clear. I said I am behind the line and I said sorry every time I have came here I have always seen people stand there so did not think anything of it. Then I put my hand on sign not thinking anything of it. He then says sir take your hand off the sign. I said are you seriously kidding me man. Literally gotten after me 4 times since I been standing here (all while he was helping another customer). I said this is Redicioulas. Finally get to the counter after being called up. The lady says hi what do you need help with. I said I put my mail on hold for the property that we are moving out of because … (she cuts me off, and says you can’t put your mail on hold for where you are moving out of). I said I am doing because we do not have another location to forward our mail to until the other property we are moving into moves out. She said well like I said you can’t put mail on hold cause it holds up everyone’s mail. I said I already did and I spoke to the other African America guy early about this and that’s not the way I was explained it. She said oh (emmual). Well imma get the postmaster and you all can talk about it. I said I believe you. I’m just asking if I can pick her medical supplies up without breaking the hold. She says no I’m getting post master. Post master handled it professionally and heard me out and understand why it was important to get this mail because of my daughter. Emmunel and post master was professional. However, the other two (tall African America guy, and white women with red/orange hair) seemed very unprofessional or stressed. Etc. treated me bad only because I was trying to get my daughters medical supplies. Very unprofessional. When I worked at post office in the past we were not allowed to treat people this away.

Mail carry to brag about: post master, emmunel (younger African American man)

Unprofessional Mail carriers: White lady with red/orange hair, tall African...

I mailed rent off 8 hundred in money order and. 300 hundred in cash the man behind the desk just threw it under the desk into the bin I assume I fidnt like it because I felt like it didn't go in the bin and off to the next Customer I didn't say anything caused didn't want to alarm them money was possibly in the envelope off to work I went and I couldn't shake it off what happen and was very worried this was a sat mail was going to hodgenville so I just knew it would be there Monday called landlord that Monday he didn't receive so I have it till next still haven't received by Wednesday was worried he said give it till Friday I felt like why so long when it was only 25 mins away should have been that Monday why a whole week however that week went bye finally went to the post office following monday told the man what happen about my envelope been thrown under the desk a d was concerned maybe it still could have been under there wedge in the corner or something asked him to look he got offended told me no he wasnt looking cause he know it wasn't a d I was like how do you know just look he refused and was standing right there it wouldn't hurt for him to look I was thinking to myself anyways he got angry with me as if I was waisting his time and told me if it was missing they have a cleaning crew who comes in nightly so I walked out not knowing who to call or report to called my landlord we have it another week no show up so 2 weeks finally I contacted money gram happly to find out those where not cashed in and was able to receive my money orders back cause they where signed which was a month later but the 300 I lost. From this day I don't know where my money is?I truly believe it was stolen from there I. Also learned...

Dingy and dirty lobby. Counter clerks with unhelpful, smug attitudes. Honestly, there was quite a line of customers but 2 clerks would have been enough if they had put some effort into their work. I really think that Federal jobs have a lot of advantages compared with the work most people do and the environment they have to work in, so I think Fed. workers, especially since they are government workers, should be more hospitable to customers. The first clerk did not know how to help me. She just looked at me blankly, as if I should just walk out the door unserved. So I turned to the second clerk, who not only told me he couldn't help me, but was very snappy and dismissive about it. I felt offended. It was as if he wanted to impress on me that I had wasted their time and should never have dropped by! It was shocking and embarrassing really. The other customers in line looked like they were fearful of being treated the same. I wanted to leave, but I stopped myself. Instead, I asked to see the supervisor. The male clerk...clerk2...clerk 1was a female...undeterred, said rudely that he was a supervisor and started telling me how many years he had worked for the USPS. I interrupted him by saying I wasn't interested in hearing his resume. I wanted to see HIS supervisor. I had to wait about 10 minutes. The supervisor came out and was polite, answered my questions and explained enough to where I could understand what my options were. I thanked him and said I wished the clerks had been courteous beforehand. He apologized and the 2nd clerk said he had tried to tell me. But the supervisor told him to be a better listener in future, so that was good. The sup. is the reason the place gets 2 stars...