The UPS Store — Local services in Radnor Township

Went in to ship a package, amazon return for 3rd party so i was responsible for shipping. Printed out the label and wrote in return address in upper left corner. Receivers address was printed in center. Guess there was some confusion as the package was shipped from my address to my address. It was shortly before they closed and i had worked a long day, so im sure both of us were tired and ready to be done, so neither of us realized it was going to and from the same place. When it arrived the next day in the mail I figured no biggie im sure they will just resend it to proper address. This was not the case, women at the counter insisted it must have been my fault for leaving an old shipping label on it, after inspection of the box seeing i had taken care to cross out any old addresses ahe then said well you shouldn't have confirmed and made me pay the 27$ again. Rude and dismissive. Go...

I took an antique clock to this location. I packed it very securely. The employee offered to "cut down" the carton to save me money. In my foolishness, i agreed...assuming he knew what he was doing. There was damage to the item when it arrived and a claim was filed. At the time the claim was filed they were informed that a UPS employee had cut the carton down. Surprise of surprises...the claim was denied due to lack of sufficient packaging. I wonder if the employee owned up to his messing with the packing or not, but they will now lose many times more in business than the claim would have paid. It's my fault for assuming and trusting they knew what they were doing...guess not! Integrity? Nope, pur dollars and...

I was in the Wayne store this evening. I sat in a chair awaiting my turn for my second package to be processed. Two other people with large packages came in and I let them go ahead of me because I was sitting. When they were done, the clerk told me she would not post my package because it was now 7 pm. I was in disbelief after being courteous to other people. She called her manager and had him speak to me. He had no confidence in her providing service to me whether he directed her to do so or not. Trust is everything. Hard won...