Wayne Hotel — Hotel in Radnor Township

A little background: I traveled from Maryland with my husband and 7 kids; my eldest daughter is graduating from Virginia Tech next Spring, my husband served 27 Years in the Airforce (now retired and work and for the Federal Government), and I received my MS in Industrial Organizational Psychology, but decided to Homeschool my children. We don't just allow our children to destroy other's property. After having to bury my mom this past Saturday December 1st (passed away on Thursday the 22nd of November), my family and I gathered for lunch at this beautiful historic hotel. I can say most of the staff was friendly, and the food was very good, for a buffet setting---excellent cheesecake! Apparently, my 3-year-old daughter played hide-and-seek behind a close to 20' long thick heavy drape that was hanging from a very basic aluminum thin hollow rod when the whole thing came down. I didn't see this, but my almost 4-year-old told me she was very sorry and felt really bad---not meaning for this to happen; I was actually very surprised this happened. At home, kids like to hide behind the drapes for hide and seek-----never thinking they would fall down, as ours are very secure on two inch thick wooden rods. Don't get me wrong, it's NOT okay that my daughter touched the drapes to begin with, but she didn't maliciously tear them down, as a discruntled older waitress made this situation out to be. This older waitress walked by and stated in a condescending manner "Your kids tore the curtain down"---putting all blame collectively on all of my kids and their cousins. Larger families don't seem to be welcome here with this person, in particular---very apparent. In general, my children are very well behaved, so I was almost speechless when she said this to me. I apologized a few times and thanked for the service, but only got very discusted glares along with heard snide remarks coming from the kitchen as she vented with another waitress. I feel I'm being fair with the three stars, as this was really handled with distaste. This same waitress was also rude to other family members who had no idea this incident had occurred---the tone was set for a day that should be remembered in a better light. Things seemed to be so lovely for my mom's funeral and lunch was great up until the lack of genuine forgiveness that crossed my path. Attitude is everything to me, especially in the restaurant work environment, as it can be the icing on the cake for one's day; in my case, it was my mom's...

I've been going to this hotel for a respite about twice a year for the last couple of years as a getaway from my job as a psychotherapist and the 'bang for your buck' is simply awesome. The rooms are clean, comfortable, and quiet. The location is just perfect with ample choices for cute restaurants, spas, shops, nature preserves, and arboretums. The city is only a few miles away so easy to get there too. Paramour, the hotel's restaurant is great for a quick bit at the bar and excellent drinks. I can't say enough good things about the staff too!

Well I guess it was a matter of time anyway 2024–for the first room was so loud because of the kitchen staff beneath me plus the cleaning from midnight to 130 it was impossible to get a good nights rest or an afternoon nap. The first staff are pretty willing to place me in another room I tried to deal with it but then the next morning I said yeah let’s do a different room. The new room I can’t hear anything the kitchen staff is doing but the amount of music sound reverberating through the floors is incredible. There really should be some kind of discount for anything on the second level! Ridiculous. If you want to use the room to actually relax and make sure you’re on the third or fourth floor!!! Again I’ve been staying at this establishment for years and years and have frequented both restaurants that have existed here but after this week I’m not sure! 😳 One of the hotel staff was very kind about my complaint of first evening of kitchen noise for several hours on end and second evening of music noise for several hours on end. Again I think this is an issue that should be discussed between the hotel in the restaurant and to actually have the management sit in the rooms so that they can understand what the guest...

Reviewing the restaurant. My friend and I chose the restaurant in the Wayne hotel to have a holiday get together luncheon. My friend called to make reservations for 12 noon and was told nothing was available at that time but they could take us at 12:15 which we were ok with but thought was strange as ordinarily if a restaurant is booked they will offer you either an early time, eg, 11:30 or a late time,eg, 1:30.even more puzzled when we arrived restaurant was half full although within a half hour of our arrival it did fill up. Just confirmed for us that it was completely illogical to delay our reservation but didn't dwell on it and proceeded to try to catch up with one another. Waitress immediately approached us and took our drink order. Not even a minute later we were approached by another server, (a male) asking if we were being taken care of and we replied yes that our drink order had just been taken. He immediately demanded we give him our food order so we complied. We immediately got our drinks and then food and proceeded to try to eat and enjoy our lunch but we're prevented from doing so due to no less than 10 interruptions by at least 4 different people presumably a collection of servers and managers. The first 2 times, we thought they were being unusually attentive but by the tenth time it became more a form of harassment. We did not complain but instead hurriedly left as apparently that is what they wanted. It should be noted that neither of us believes in hanging out at a table and that is not what we were doing. We were just attempting to finish eating our meal which it should be noted we might have been able to do without the non-stop interruptions. In summation, completely unable to enjoy our expensive meal due to the egregious behavior...