Lux Salon - Towne North — Local services in Raleigh

I came to this salon after finding it on instagram, and all the pictures from all the stylists looked so good! I was so excited because I hadn’t been able to get my hair professionally done in about a year. I had done some things to it on my own, but made sure to wait a decent amount of time to make an appointment because I wanted my hair to be healthy enough. I went in with all over blonde hair except for my roots, and it was very orange. My appointment was scheduled with Isabelle, who isn’t posted at all on the salon instagram but I found her through their followers page. She had good photos and I even chose my inspo pic from her page. I was looking to go darker, add some lowlights, but still keep some of the lightness that was already in my hair and tone it to be less orange. I left the salon with all over grayish green hair that was super uneven and streaky and not anything like I wanted. I understand that with my hair in the condition it was in, that could have led to some issues. I contacted the salon and they were very helpful with accommodating me to come in and get it fixed. I was with Isabelle again and she was being advised by her boss due to my unsatisfactory experience. We went darker to hide some of the unevenness. It looked AMAZING! I was kind of concerned when Isabelle said we were TONING it darker. As someone who has been blonde for quite a few years, I know toner never lasts long… but it looked good so I was happy. For three days… after washing my hair for the first time WITH color safe shampoo… most of the color faded and it’s back to being an uneven mess. I don’t understand, nor have I heard of any other salons who use toner to do an all over darker color. I’m very disappointed with my experience here, and with how good all the pictures looked on instagram I don’t understand how mine went so terribly wrong not once, but twice. I paid $270 for all over chocolate brown color that only looked good for three days. — edited to add: The owner has responded saying it would have been a lengthy color correction process, but again I came in to go DARKER than I was when I went in and I agreed to go EVEN DARKER than I originally planned to cover up the inconsistency throughout my hair that their hairstylist had made worse. I agreed to a much darker color than I was given to “fix it” so for them to try defending themselves by saying they couldn’t fix it because it would have been a color correction is not an appropriate response. Take blame for not following appropriate hair coloring techniques. I paid $270 and sat through two sessions at this salon for it to look worse than it did when I went...

I've tried several stylists at both Lux locations. I've had a range of quality of service from good to mediocre. Last time I went to the Creedmoor location the service was really poor and I didn't appreciate how I was treated at all. I got to my appointment a few minutes early and was told by the receptionist that my stylist would be with me shortly. That was it. More than 30 minutes later, my stylist was finally done with someone else and came to get me, after another girl shampooed my hair right before that. There was zero mention of my stylist running late, no apology for the inconvenience, or any other type of acknowledgement that I'd waited for so long. I was clearly my stylist's last client of the day, and she seemed very distracted, spent most of my appointment talking to another stylist nearby, and once again didn't remember that I part my hair in the middle (which she had suggested herself the first time I saw her for a haircut) and styled my hair with a side part until I corrected her.

It would have been nice if someone had bothered to call me to let me know she was running late, or if there were some kind of compensation - how about $5 off the haircut if the wait is more than 15 minutes? Clients are expected to be on time or reschedule. It seems the same courtesy should be given to clients from the salon itself. I waited a total of about 35 minutes past my scheduled appointment and what was worse was the lack of acknowledgement, which I really didn't appreciate. And the haircut prices have gone up this year! And twice my stylist cancelled Saturday appointments I had due to personal reasons, and then of course it was next to impossible to book another highly coveted Saturday appointment. I understand personal things come up, but it would have helped if she had opened up another Saturday that month or something to help compensate the people she had to cancel. As it was, both times I had to find other days of the week that worked, or just wait another 4-6 weeks for another Saturday opening, which generally work best for my schedule. Again, it's the lack of acknowledgement of inconveniencing other people and lack of adequate compensation of any kind.

I won't be...

Hannah does a fantastic job on her highlights and cuts. Unfortunately though the front desk staff is absolutely miserable to schedule with to the point where I may stop working with this salon. It’s usually very young girls who are incredibly rude at the front desk. They’ve accidentally scheduled my appointments for the wrong time slots and then told me that I’ll have to wait several weeks to a couple months for the next available appointment. One person In particular who is very unprofessional is Maya at the creedmoore location. When I asked to confirm the time of an appointment because I wanted to make sure the scheduling was correct she yelled the date and time very loudly and mockingly followed by laughing thinking she was being funny in front of her friends. As much as I want to continue working with the stylists at this salon, I may have to consider taking my business elsewhere. Each cut and color costs me almost 400 dollars, not including the 60+ dollar tip. These are appointments that often have to be made 3-4 months in advance. Given these circumstances the owner should be more selective about who they have representing...