The Holy Rose — Local services in Raleigh

Love this place. It is always so calm and quiet. I like going in and just letting it soak into me. I can usually find something for my wife, who is spiritual (not me). But, I never feel pressured to buy anything or to "move along" etc if I don't. Sometimes I engage in conversation with other shoppers. Sometimes with the staff, who are very polite. I highly recommend it as a break from a busy day.

As for the negative reviews that I see. I notice that all of them seem to center around the feeling that rules do not apply to them. Or that not allowing anyone under 18 in is somehow being a "child hater" etc.

I have kids. I love kids. But when I have seen people drag toddlers and infants into bars at night, I did not think to myself "Well THERE is someone who truly loves their child! Bringing them along to sit that carrier on the bar while they smoke and drink!" I have usually seen them asked to leave from those places because children do not belong in every place. Moreover, it is up to the owner of the establishment to decide if children belong there, not the patron.

Personally I like the policy. Kids are great, but it is the exception to the rule that they are quiet. Moreover, many parents today believe in the "my child is a blooming flower and does not deserve to be restrained" type of parenting. I hear a lot of, "They must be allowed to express themselves!".

Often that "expression" takes the shape of running around and screaming - annoying other patrons and in the case of restaurants endangering them when they kids run into servers carrying hot food. In the case of places the Holy Rose with many expensive, fragile items, it takes the shape of broken items and parents quickly bundling their little vandal out the store while offering nice cheap words as payment for the broken item.

Children are great. Love mine. But they do not belong everywhere. Rose is very clear about her policy and posts it in multiple places, including right out in front on her website, FB page etc. I do not see how it is possible for someone to miss it. Instead, I think it is FAR more likely that the people complaining about stepping into the shop (Past the sign outside) and being asked to take their child back outside assume that rules do not apply to them. They are somehow better than the rest of us mere mortals. LOL. Sorry. Rules apply to you and giving Rose all the 1 star reviews in the world only make people like me HAPPIER...

Okay so here’s the thing.. this store has some really nice things, ranging from crystals to statues to books. the items they carry and provide would be great for someone who is beginning their spiritual journey or for anyone who is currently in the process. The 18+ rule.. it is the owners right, as this store belongs to them and I could understand why a child would not be allowed, there are items that are super fragile and it is also not a store for people who can’t take its items/customers/staff seriously. This rule could be made a bit easier to see on the website and on Google though, so that people who are driving from far away know what to expect. However, regardless of how nice the store is and the fact that respect is a true thing, I don’t believe that everyone who has reviewed this shop as less than should be labeled as a liar and wrong in their opinion. I understand that as an owner, it is disheartening when someone dislikes or sheds light on the negativities of a place that you have put so much time and money into, but i believe that as an owner who i’m sure is not present 100% of the time, it would be a bit more professional and beneficial if you could try to talk and express your feelings to customers in a more positive manner/attitude. I’m sure that the majority of these reviews (which I have read throughly) did not all comment on negative attitudes/experiences as a way to attack you personally, and was rather a way to let it be known what you could experience when entering the shop. Other than that, i believe this shop carries great potential, but there are areas that could use some work like any establishment, especially one centered around spirituality.

In response to owner: I did not leave 3 stars because of reviews, I left 3 stars because of the way situations are handled by staff as well as you as the owner, and also in review of the attitudes that I also witnessed while in your shop. If I leave a 3 star review, it is because that is how I viewed the overall atmosphere of your shop. Whether you believe it or not, i understand completely why you would be irritated at certain people and certain experiences, but as a previous shop owner myself, there is a certain way you handle situations without coming across as unprofessional. Thank you for your response. You...

Honestly I'm very disappointed im having to write this review. My first time visiting, I sensed a very tense and negative energy when entering the building. I had not previously looked at any reviews or the website or anything. I went here on recommendation from my best friend who's been a loyal customer for a long time. When arriving there, my 16 year old sister was told to go sit in the car because of "liability" reasons. I only stayed for a few more minutes, after being yelled at to put my camera away from trying to send pictures of items to my sister being forced to sit in the car (oh, but its okay to take your phone out and take pictures of prices, and stone card notes...those don't upset the deities but random pictures or videos of the place do...). The second time, I came back with my best friend who suggested the place. I went in with a clean slate, thinking the first time was just a bad day for everyone and chalked it up to just a bad one time experience. After shopping around for a little and doing the math in my head for the stones I picked out, I was confident I was within budget when going to the register, but aware im not the best with numbers so I mentally prepapred to have to pick and choose some in my basket. After the cashier rang everything up and gave me my total, it was more than I had expected and could afford so I apologized and kindly asked to take the 5 larger stones off and only purchase the little ones. After hearing this, the owner huffed loudly and threw the crystal bag onto the counter in a dramatic way and was visibly angry/upset. After getting over the shock of what just happened i apologized again and offered to put the stones away myself and I was told to "forget it" so I apologized yet again and the owner rolled her eyes and walked off. My best friend who was next to me the entire time witnessed the entire thing and told me she was never going there again in which I agreed. And after reading the copious amount of bad reviews and the even worse unprofessional responses on here, without a doubt I know this business is gonna end up failing if the people here can't change their attitudes to "customer first" and learn some...