Walgreens — Local services in Ralston

I recently was prescribed a new medication. When I first started taking it, it really affected my sleep. On day 3 I decided to call the pharmacy on my lunch break to ask if this would pass once my body adjusted to the medication. I was on hold for 45 minutes out of my hour lunch break. During the hold a few people answered the phone. I repeated my question over and over again only to be told I would need to ask a pharmacist let them find one and was put back in hold. I was on hold so long the line started transferring me to the main store. A nice woman answered the phone and sent my call back to the pharmacy... THREE TIMES. I never did get to talk to a pharmacist, but I work and I understand that sometimes there is just stuff going on behind the scenes and they are doing the best they can. I wasn't mad at all. I just let it go.

However, I noticed on my last refill one of the capsules were completely empty. I thought that was strange and checked the rest. I found 4 more empty capsules. This is so frustrating because this medication is so expensive, but it is a controlled substance so its not like I can call and demand to be refunded. I debated on what to do because again, this medication is a controlled substance. I decided to just go ahead and call to let them know and see if this had been reported or not. When I called I made it very clear I expected nothing I was just informing them. The woman sounded so suspicious of me and got so defensive. I had even mentioned a manufacturing error and that the capsules didn't appear to be damaged at all like they had been opened previously, but she still felt the need to explain to me in a rude tone that no one there would have opened the capsules and that no one else had reported anything.

So I was shorted over 15% of my medication and was treated like a liar when I spoke up. I'm not getting a prescription...

I normally don't post negative reviews, especially as a bad experience tends to be a one-off, except for this walgreens. Get your medication delivered. I've had to wait a day and a half to two days for multiple medications. Luckily these aren't medications that I would die without, but there's a reason why I'm taking them! Obviously, this is not the pharmacists fault. This is a staffing issue, but this is ridiculous that you have to make people wait for medication that frequently is very important to their quality of life. I used to have a medication that would basically give me flu-like symptoms if I skipped a day. Luckily, I got off of it before all of this kept happening. We now have a storm coming up and I won't be able to go get the medication and I doubt that people will come in to fill the scripts. This is unacceptable to keep medication refills waiting and to always be behind. Absolutely positively unacceptable. If you can, go to a different walgreens. If you are in between this Walgreens and another, go to the other one. The only highlight is the gentleman who sometimes answers the drive-thru in the evenings. He's wonderful and very friendly, so don't take your frustration out on him. But the rest of this experience is...

I went to have a prescription filled the other day and the pharmacy was terrible. My name was still under my maiden name and so it had to be changed before I could have it filled. The pharmacy person updated my information and began to fill my prescription. I was called back after it was done and discovered that they did not update my information and my meds were filled and submitted to my insurance under my maiden name. Then the pharmacy person told me that my insurance needed to pre-authorize my meds and that I could take them today for $2000. I pointed out that my name was wrong and that my insurance doesn't know who that is. We went through the process to change my name again. After they finished they announced that they got my name hyphenated. I explained that my name is not hyphenated. They told me that because it was already submitted it was what they had to do. At that point I took my business elsewhere. At the next non Walgreen's pharmacy that I went to said that my insurance did not require pre-authorization and I only paid $10.

Overall I thought that the whold Pharamacy staff (I dealt with many) were rude, did not listen to the customers, and were too lazy to fix their mistakes. I will never use a Walgreens...