Kitchen Mart — Local services in Rancho Cordova

Lemme give it to you from start to finish.

Steve King came to my house to measure and make a general quote. A few weeks later and after a couple other opinions (one company said they can lower the cost by not getting any permits - kind of shady). I called Steve back and we started the process. He’s a really cool dude, we connected over our love of music and life in general. He walked me through the design process, it’s my first remodel for any house and there is a lot of options. It took a few hours so be ready for this, but with a professional on your side it is much easier.

So after that I waited, waited and waited. It took about 4 months before we started. KC came out and did a final measure and went over all my choices, sizes and what nots. THIS IS IMPORTANT!!! Make sure you know what you want and the actual sizes. I suddenly decided to take the Corian all the way up the wall and even made a few changes once the job started. It isn’t easy because everything is already ordered and measured but KC and the crew really pulled it off for me.

So the job starts and a gentleman named Sulu showed up first in a Kitchen Mart van and explained the demolition process. This guy is not only professional but he is hilarious and has a great ability to whistle while he worked. Another guy showed up shortly after, ladies and gentlemen this man has over 40 years experience and is a master craftsman. I’m talking about No Fuss Russ. He was by far my favorite.

We had a couple county inspections and Jacob, a Kitchen Mart representative who handles the entire process. He’s a chill guy and knows his business inside and out. I didn’t even need to say a word to the inspectors, Jacob handled it all.

The second week I had a new guy show up to do the Corian work. Drum roll please …. T-Money, T-Sauce, Tim the super tool man! Along with Russ, KC and Tim they were able to accomplish my small second request of extending the bench in the shower. Corian donest just sell an extra 6” of material lol. They were able to piece it together from the scraps they had cut out from the window and walls. Now you gotta know, they can not make everything work but I was lucky that Tim hooked it up! He was able to make the shower bench I always dreamed of.

A few other guys helped a great deal also, T’wa (probably spelled horribly wrong) but his has a surfer style with a professional mindset. He went out of his comfort zone and got the flooring down and set. We even had lunch and just talked like friends, it was legit awesome.

No joke, after the project was done … my bathroom was beyond dirty and they were a few issues that needed to be touched up. I was a little dissatisfied by this, $30k and it was a mess, Corian wasn’t buffed, sink didn’t even drain all the way, plus silicon was legit everywhere. I spent a few hours just cleaning the mess in the shower itself.

Having said that, I can understand a couple hiccups. I told KC about it and he sent Austin, dude is one skilled mofo. Plus KC himself came out to help finish the polishing and little details.

All in all, it took a little longer than expected, it was pretty dirty and needed some touching up. But I am for sure coming back for my front bathroom and kitchen. They made it work and they did it with totally amazing customer service, that just doesn’t seem to exist these days. I want to stress I am not upset about those hiccups and understand construction is a process.

My bathroom doesn’t even feel like it belongs in my house, when I walk into it feel transported to some upscale hotel or million dollar home bathroom.

Thank you very much, everyone involved. I look forward to seeing you all again.

Folks, if you are looking to remodel, please give this business a chance. I promise you’ll be...

Kitchen Mart Review

This is a review for a

We hired Kitchen Mart to do a quartz counter installation with new backsplash. We hired separate contractors to change out the electrical outlets and upgrade our existing cabinets. Kitchen Mart did a great job. These are very skilled craftsmen so we have no issues whatsoever with the quality of work. They came on time, cleaned up their mess and completed the project within the specified timeframe. Our main issue was with the lack of transparency with our payments to them. Having worked in this industry for many years, I am well aware of how home improvement companies operate when it comes to progress payments. What Kitchen Mart does like many other companies in this industry is require the first progress payment after the initial $1,000 deposit for a task called "Measure." Measure means the contractor comes out to the job site and writes down the exact measurements of the job to make sure the right amount of product is ordered and to pass on the information to the foreman. In our case, the first progress payment was over $5,000. Obviously, this progress payment is way more than the cost of taking measurements and the bulk of these funds is normally used to purchase material. We asked for some kind of proof of material purchase since they weren't going to deliver the material to the job site until they started work. They refused to provide any information, telling us it was not their standard operating procedure to do it. They could have blanked out the dollar amount if they were so secretive about the price but in any case, we had no choice in the matter. Secondly, we were given an allowance on the backsplash tiles of $1,000. The allowance is included in the purchase price so if it is more, then the difference is added on. If it is less, the difference is supposed to be refunded back to the customer. Once again, they provided nothing to show what was the actual amount so we have no way of knowing if we were under and by how much.

I would have given them 5 stars because everything else regarding their work and attention to detail was spot on. I just wish they could have been a little more transparent with the funds.

Photos show before, work in progress and...