Best Buy — Local services in Reno

When we entered the store the gentleman that greeted us was leaning up against the counter with his hands folded and his legs crossed never said hello how are you not at his head and no response to us whatsoever we could have been treated with a little bit more respect like Hi how are you welcome to Best Buy. Everyone in this store was so busy they were not able to help you it took us 15 minutes just to get someone to open the case so I could get some earbuds I wanted to buy some new beets the ones that my husband bought me Apple didn't even work. These young people that you have working for you need to have a attitude change he was very nice and helpful but you need more staff that are training these people to be nice and helpful the girl that was checking out and me when I was returning my stuff I asked her a question when she was combining my gift cards how much would it be on my gift card she rolled her eyes as if I was bothering her then when I questioned her about it she said my glasses get in my way that was not it when someone asks you to do something as if that was a small task you do not throw your eyes at them people are always paying attention to what other people are doing all the time she was very rude this is the second time I've been in the store and have been treated poorly when buying something last time I bought a watch and asked someone to help me with setting it up there was people all over the store that could have maybe helped me I had to end up returning it it was over $200 no one was doing anything at the time they could have easily helped me. This door is very big you should be training your employees to be nice and helpful I would have rather have ordered my stuff on Amazon but he bought them there and wanted me to get it at the store next time I will go to Amazon and save money and not have to look at rolling...

Best Buy and it’s improper way of handling a situation that could’ve been simply taken care of has lost a customer of many years. I had made an advanced payment on credit for an order I had placed for delivery and cancelled the order before delivery due to change of mind on the product. I was told I’d be reimbursed by 3 different representatives and was given 3 different timelines , I understand with COVID there would be delays. Very understanding of that. What I wasn’t told is that the payment I had made would be turned into store credit rather than it being reimbursed into my bank account.

Numerous times I was misdirected to Citibank and Best Buy credit services before I could finally reach a representative to make a claim. Wrong numbers were provided, false claims were made, wrong timelines were given. I spent hours of my valuable time on the phone to resolve an issue that should’ve been resolved by one representative. Instead I spoke to 6 different Best Buy associates and 2 Citibank associates before I could get any legitimate answers.

When I reached out to the store manager Heather of the Reno location she did not do a single thing for the inconvenience and directed the issue to Citibank instead. What a horrible experience. Unless a representative from corporate will follow up with me and compensate for the inconvenience I will never take my business to Best Buy again. I feel horrible for customers that have been through this and more. I was recently reimbursed a credit that was owed but not in the full amount. They still have not made things right and it has been a very frustrating experience to say the least.

I’ll be waiting for a follow up from corporate due to the fact that I haven’t heard from them after the partial...

Only receiving 1 star because there's no option for zero..I went to the Best Buy location on S. Virginia St. in Reno to return an item my brother who is now on deployment purchased for my birthday. It was like the red haired lady shot me down before I had a chance to speak..I did not have a receipt but the item was obviously brand new and in the box unopened. I was not seeking a cash refund by any means, just store credit or gift card. Before I could finish explaining I had heard no 4 times. After working a 14 hr shift at a hospital I thought best to leave but did so extremely frustrated....not even so much at the fact that she wouldn't returner exchange it but at the attitude of this lady. Offered up no remedy, no manager assistance and when asked if I could speak to one, without breaking eye contact said..."They're busy" now I had done my research and found that even though there is a policy that consumers see stating no returns for cash without receipt...nothing about my situation. Also apparently there's a "employee only" policy that states they can return items that like mine are new and unopened for store credit...as long as it is an item they still carry and is a newer item. Well seeing as how they were brand new in store and recent in release. (Bose Freesport wireless earbuds) no debating the item met the criteria. Hopefully the letter that I took the time to write to corporate will warrant a response and who knows maybe a reprimand to the employee they've lost my business as well as that of a number of the medical staff I work with. Word of mouth is powerful Best Buy and word is that with service like that you'll be joining Circut City in the department...