Nordstrom Rack — Local services in Reno

If i could give negative stars I would, and i’m aware online is different from in person but i’m very upset with some recent experiences. I had ordered some slippers online for my grandma for christmas, gave me an estimated date as to when they’d be here, etc. The date comes and i get a notification that my package has been delivered with a photo of the package. Thought nothing of it until I looked at the photo to realize IT WASNT MY HOUSE!!!! They had delivered my slippers to the wrong house! I drove around my neighborhood, just to see if maybe there was a silly mistake and i couldn’t find the package or the house with the door and decorations pictured. This has never been an issue in the past and i’m extremely upset that the driver or house it was dropped off wrongly to did anything about it. I’ve tried reaching out to customer support AND NOTHING! I’m beyond disappointed… so if you see something online, you should go see if it’s available in store instead as they have such incompetent drives delivering and your package will probably NOT be delivered to you. Thanks...

I picked out two pairs of shoes for my 4-year-old—Vans and Pumas. He loved both and was so excited. I know how the buy one, get one half off sale works—the most expensive pair is full price, and the cheaper pair is half off. That’s fair.

But here’s the catch: only the Pumas were part of the BOGO sale, and the Vans had an unadvertised $5 promo running. Because of that, even though both shoes were the same price, the Vans ended up being technically cheaper. So I was told I couldn’t use the BOGO at all—because the Pumas were now the more expensive pair, and they were the only ones eligible for the sale.

I waited in line nearly 15 minutes, only to be told I couldn’t speak to a manager when I asked. No signage explained the $5 promo. I left with a disappointed and crying 4-year-old, all because of a confusing and rigid promo policy that wasn’t clearly communicated.

I’ve shopped here plenty of times and normally love the deals, but this experience was frustrating, unclear, and poorly handled. A little flexibility—or at least transparency—would have...

[ ] It’s a real shame to have to write a negative review on my absolute favorite store. I have been a loyal customer for over twenty five years to Nordstrom Rack in Reno, NV, and my experience and relationship with the company has been absolutely RUINED by an unprofessional cashier! Not only was she smacking her gun loudly in my face, but it was abundantly clear that she has NO idea what she’s doing! She messed up my return FOUR DIFFERENT TIMES! Finally, I asked for her manager. She REFUSED! This is absolutely unacceptable. Her name tag said Keisha, and she had absolutely no respect for the store or my wishes. Her station was an absolute disaster, ignored my hello and thank you, did not greet me, and she looked an absolute mess. I am DISGUSTED! I have always expected better from Nordstrom, and I am so disappointed! I will not be returning until she is LONG GONE! This is the SECOND negative experience I’ve had with this cashier, and I am...