Two Chicks — Restaurant in Reno

Hard to believe that in this day and age when you call a place trying to place an order for several hundred dollars you end up getting yelled at but that's what just happened to me this morning.

After going on their website and seeing that their catering requires 48 hours notice I decided giving the restaurant a call anyways to see if I could order several orders of biscuits and gravy, scrambled eggs and chocolate chip pancakes.

I asked to speak to a manager there was none available so I spoke to a man who at first seemed nice and courteous. He told me that they couldn't do catering but they could package up whatever I ordered anyway I wanted cause I figured since I'm ordering just 5 to 10 sides of each of those items they could just package them together to reduce waste and also make it easier to carry out.

I explicitly stated to both he and the girl who transferred me to him before hand that I was interested in five orders of biscuits and gravy, five orders of pancakes, and five orders of scrambled eggs. He then suggested that that might not be enough so I decided to increase the quantity to 12 each.

For some reason after I repeated exactly what I was interested in once we agreed on the number. He decided to get loud with me and tell me that he's not gonna do that and that they're too busy and that this is why catering requires notice when I tried to explain well I thought you just said that you could do whatever I wanted in terms of sides and package them together.

He yelled and said yhay was before I started adding crazy stuff like biscuits and gravy. The guy literally yelling at me on the phone so I had to hang up in his face. I don't know how stressful working at this place must be for him to immediately get that upset and overreact or whether the word biscuits and gravy is just a trigger for him.

Either way, I do want management to know that he cost the restaurant a large order this morning. It wasn't a complicated order. It would literally just be 12 short stacks of chocolate chip pancakes, 12 side, orders of scrambled eggs, and 12 orders of biscuits and gravy. No toast, no potatoes none of that.

Literally just large quantities of those sides packaged in large containers. I was also providing 3.5 hours notice because I would be picking up at 10 AM which is likely when their breakfast rush isn't as crazy on a Thursday morning.

So to whomever is reading this, please try carefully when discussing biscuits and gravy with this man because he seems to be one breakfast phone order away from...

My first experience here was wonderful, the service was great and the coffee was good. Unfortunately my second visit was different. It appears that staffing is an issue at this establishment, it's true that I arrived on the dot at opening but I only saw one employee who took the order of someone who arrived after me and then disappeared. After 15 minutes I finally left. After the first 10 or so I rang the service Bill a couple times to no avail. I really hate being a Karen about this stuff, and perhaps there was just something going on. I've been a barista myself for many years and I understand that sometimes things get silly even when externally it seems like there's nothing going on in the restaurant. So I don't want to attribute this to malice. However even in acknowledgment of my presence would have been most appreciated, as I had to get to work so I couldn't wait around any longer than the 15 minutes I did. Not the end of the world for me to miss my morning coffee, but it is unfortunate seeing as the attached motel only offers extremely crappy Keurig in the rooms and working 11 hour days on the highway is a lot more difficult without a good cup of warm coffee in the morning. I'm going to give it another chance tomorrow and again, perhaps there is some kind of staffing issue or other calamity going on this morning but it was unfortunate. Perhaps I'll feel a little better about it once Ive...

Genuinely open and relaxed atmosphere while trying to seem as though it's homecooked family cuisine. I genuinely felt like it was trying a bit too hard. Prices are expensive for the portion size and eggs were rather bland which made me quite sad. The best part of my burrito was the guac and chipotle sauce which wasn't in the burrito to begin with, they use it as a topping and the flavors blended really rather well so I don't know why they wouldn't put those ingredients in the actual burrito. The eggs and sausage weren't seasoned but their produce supplier is really good, the peppers were fresh and tasty even in the middle of winter. Hashbrowns were a bit too thick for my likings, I like my hashbrowns thin and crispy. Hashbrowns also weren't seasoned, which is sad because it's just pepper & salt. Very greasy which I normally love but when it lacks seasoning just upsets a stomach for no taste gain. Overall, I wouldn't come here again because I can get the same flavor for a 1/3 of the price elsewhere.

Edit: I cannot reply to the owner's comment, but for the people who read this. I would reccomend: Playa Azul in Carson City, and Villa Basque in Carson City for a good tasty burrito for only $8.99 instead of $20. If you are in the boonies, closer to Fallon/Fernley area, I'd reccomend Jehovah is my Pastor and La Fiesta, if you want a good bloody mary and a big breakfast margarita that's blended...