NV Car Audio — Local services in Reno

Why am I giving Efren @ Nv Car Audio LLC 5 stars? Because Google only allows 5 stars, otherwise I'd say this business is a 10.

Situation: Our family ride is a 2006 Durango. We bought it used and put some good family miles driving to vacation spots. After a couple of years the stereo head unit stopped working. Mind you this is the top of the line Alpine factory system (for 2006 anyway) with a rear DVD system and the in-dash navigation. The first thing we did was start the shopping around process and get pricing to replace head unit while trying to retain the rear entertainment and steering wheel control functionality. The price quoted to us from the "Best" blue and yellow box store was ridiculously prohibitive of being able to eat a good sushi meal for the next 3 years. We used the "request a quote" feature from another business review site. 2 out of the 5 audio shops I requested quotes from answered. The first shop's reply let us know that they would work on a price and get back to us. And yup you guessed it- no follow-up message. I wasn't going to "Battle" with them to get a quote. Almost the same hour that the reply/no reply came to my inbox comes Efren's answer WITH actual pricing based on a couple of scenarios. These quotes already came within the ballpark of what we were thinking, and with his almost 5 star rating, the decision to go with him was easy. Now here is where Efren (and his son-love local family businesses) really shines. He offered an even BETTER price than he originally quoted once he got his eyes on our system and talked to the both of us to tailor what we needed without upsell. It allowed us to also get the factory subwoofer repaired with a JBL cone that we had just learned to tolerate as a road companion that was always there rattling away like an annoying back seat driver...

Note: Yes the location is definitely off the beaten path. But that is probably why he can keep his prices down and he locks your vehicle inside the shop if he happens to need to keep it overnight.

Outcomes: We don't have a noisy factory subwoofer. We have all the bells and whistles we had before PLUS Bluetooth (not a thing yet in 2006). We found out a lot more about our rear DVD player, because Efren discovered it also has its own infrared dual zone audio capability-meaning with infrared headphones the back passengers can listen to the audio of the movie and the main stereo can be used to play your radio, Pandora, or other phone content via Bluetooth. Put the icing on the cake that we got more and spent less than we would have at the big box store. We drove out of there with a system that sounded better than it ever did and could still afford the sushi dinner that night....

If I could give 10 stars, I would happily do that. I think it's rare to find someone who is honest when they can make hundreds of dollars off you. 4 years ago Best Buy installed a stereo in my Nissan Rogue I was very unhappy because my voice command no longer worked and the only buttons on the steering wheel that worked was the volume button and when I told him I could not even use Android auto they said my Samsung S21 Ultra was not compatible. A few months after that, I took my car to Nevada Auto Sound and explained the problem I was having and that I also didn't realize I now needed a tuner for Sirius Radio to work. They installed the tuner, and I had to take it back the next day because there were wires hanging down on the passenger side. I didn't want to take it back to Nevada Auto Sound, and after reading the reviews, I called NV car audio LLC. The owner's daughter recommended that I bring in my vehicle so her father could look at it and let me know what stereo might allow me to use voice-activated buttons on my steering wheel. The owner said that he would have to get into the car to check but he was pretty sure that I would not need to buy another stereo that the one I had would do it just hadn't been hooked up correctly I made an appointment for the next day . 2 hours after dropping my car off, I was able to use voice-activated buttons and he even hooked up a button that I could use to scroll through the menu so I wouldn't have to touch the stereo screen at all! He even moved the microphone to a better location. He could have sold me a stereo and hooked it up correctly, and I never would have known the difference. Instead he hooked up my stereo correctly and charge me just a little over $100 I will recommend this stereo shop to all my friends and family and it's the only place I will go from now on if I have any...

This place of business is not as good as the reviews. Talk nice to bring you in. However, if there is a problem with service, they get disrespectful quickly starting with the owners daughter to the owner himself. They lied and then tried to cover it up with a attitude and bad words. The owner walk up to my vehicle after yelling at me in foul language as I was telling them how terrible they where with customer relations after the fact of installation. I told him to get away from my vehicle as he was acting like he (the owner) was going to come in my passenger door as I was trying to retrieve my extra set of keys from my glove box due to the fact I could not locate my set as I was so upset they fell in-between my seats. The whole family came out as he was yelling and told his daughter to call the police as I had a gun. After the police called me, as I left the crazy turnaround of personalities ( Dr. Jackal and Mr. Hide ), the police called and said I was not welcomed. I giving you warning, this family owned business, should not be in business helping the hard working individuals that do not...