Staples — Local services in Reno

For those of us that work between 7am and 6pm, their shipping services through UPS are a blessing and very convenient since they're open until 8pm. Understandably, my procrastination in sending out gifts right before Christmas certainly cost me my left eye and ovaries, so I can't speak honestly on reasonable shipping fees. However, the process was simple enough. One of my gift bags needed to be boxed for shipping and I had to pick out a box from their floor selection which, surprisingly, was very limited. At a regular FedEx or UPS, you can just give them whatever and they'll find the matching box and packaging material, but at this time, beggars can't be choosers.

Customer service was top notch from both of the employees I dealt with during my visits. They even encouraged me to download the staples app which had a coupon that reduced my shipping costs.

While I was there, I tried to pick up a badge reel and kitchen magnets. Out of 12 badge reels stocked, not one had an alligator clip. All the magnets were clips, which I didn't want, so I ended up walking out empty handed. Kind of disappointing for an office supply store, but kudos for their...

This store has a 'no backpacks' in the store policy. Too many stores are making this a policy, which makes it a pain if you're a cyclist who tries to cycle everywhere; even errands. I was on my way to the Reno Bicycle Project which is a short ride away. That means I won't be going here very often because of their policy.

Other than that I guess it is ok. They offered to escort me around the store, which I accepted. It's a pain though because you have security escorting you everywhere, making comments about what you are buying.

I would suggest cyclists stop going here until they change the policy.

I understand that they are trying to watch shrinkage, but having nowhere to put your small backpack somewhere or letting you carry it is ridiculous.

I'll just remember that if I have a backpack I won't be going here and they will lose my business. Which probably...

After shopping at Staples as a office manager for the last 12 years today will be my last time. I purchased a $15 label maker and realized it did not have all the settings I needed. I then purchased from Staples another label maker to fit my needs. Today I tried to return my measly $15 label maker to the store and planned on making an additional purchase of various supplies. I came with my receipt that said if you are not 100% satisfied you may return your item. I was told I was over the 14 day window of returns for an electronic, mind you no where on my receipt was this mentioned. Staff wouldn't even reason with me, was basically dismissed, product had never been used or opened so it was in original package. Over $15 Office Depot will have my business. Side note went on my Staples account, printed out a return sheet for it and sent it back. Funny...