Marketon Supermarket — Local services in Reno

Urgent Complaint Regarding Substandard Customer Service and Produce Quality

To Whom It May Concern and the entire community

I am writing to express my deep dissatisfaction with the extremely poor customer service and substandard quality of produce I recently encountered at your establishment. The level of service provided was appalling and falls far below any reasonable expectations for a business of your standing. It is clear that there are significant issues in both your customer relations and product quality control. Despite multiple attempts to reach your customer service team, I found it nearly impossible to get through, which is unacceptable. When I finally did, the response to my legitimate complaint was wholly inadequate. I recently purchased four mameys from your store, which cost me over $30. These fruits remained rock hard for five days after purchase, never ripening to a point where they could be consumed. This is a clear indicator of poor product selection and storage practices on your part. When I returned to your store to address this issue, I was met with a rigid and inflexible policy requiring a receipt, without which no remedy would be offered. This policy fails to take into account the nature of the product and the unlikelihood of customers retaining receipts for every purchase of produce. Given the circumstances, it is reasonable to expect some level of accommodation, especially when the fault lies in the quality of the product sold. The fact that no exception was made in this case is deeply concerning and suggests a lack of commitment to customer satisfaction. I urge you to review your policies and improve both the quality of your products and the responsiveness of your customer service team. I will not be returning to your store, and I strongly advise a reevaluation of your approach to customer care and product quality if you wish to retain your clientele. I don’t recommend the community to come to this store no matter if you feel like it’s closer to your house please take extra precautions and make sure you don’t go through more trouble for trying to skip distance of going somewhere else but I’m telling you it’s worth it if you stay away from this business where they make you pay more for cheap quality...

I recently visited this grocery store in Reno after a long flight and a long day of traveling. I was looking forward to grabbing some groceries and snacks for my vacation, so I stopped at this store to quickly pick up a few items, but unfortunately, my experience was negative.

As soon as I entered the store, I was stopped by an employee who told me that I needed to leave my small backpack at the front of the store due to a store policy. I had valuables inside the backpack that I didn't want to leave unattended, so I politely declined. The employee then informed me that wearing a backpack was against the store's policy due to security concerns. I didn't see any signs or warnings at the entrance to the store, and I felt that the employee's approach could have been more understanding of my concerns.

I even offered to have my backpack inspected after shopping, but unfortunately, the store employee did not accept my offer. The employee's approach made me feel uncomfortable and unwelcome in the store, as I was made to feel like a criminal simply for wearing a backpack. I understand that security is a concern for businesses, but I felt that the store's policy and the employee's approach could have been more accommodating and understanding.

As a result of this negative experience, I decided not to shop at the store and left without purchasing any items. I was disappointed to miss out on the opportunity to shop at this store, but the negative experience left me with a bad impression of the store.

Overall, my experience at this grocery store was frustrating and disappointing. While I understand the importance of security, I hope that the store will make an effort to communicate their policies more clearly and effectively and to be more flexible and understanding with customers who may have concerns about leaving their belongings unattended. I also hope that the store will review its policies and training to ensure that customers are treated with respect and understanding and that they feel comfortable shopping at the store. Based on my experience, I cannot recommend this...

I just went shopping there and I honestly feel like because I am light skinned Mexican and my husband is white they were being racist to us. Muestra respeto. Empleados irrespetuosos que se creen mejores que yo porque soy de piel clara y pensaron que estaba robando cuando vieron todo lo que hacía. Nunca volveré. Le diré a todos los que conozco que esta tienda no es buena. I used to work at stores that have self checkout machines and they are all the same cost alot of money and dont break like how we think, they work well, employees can stop them at any point if they "suspect" your stealing there was two employees a young woman and a young man CLEARLY watching me scan all my items and had to come over three times because the machine "kept breaking" yeah right i had only scanned not even 9 items so on average they came every third scan. You guys were rude as HELL to us why because my husband is white and I am light skinned? What that makes us theifs. Unbelievable they were less than 5 feet away from us and had a CLEAR view of what we were doing with nothing obstructing that view and they kept acting like the machine wasn't working right.. and one of them was like oh press this I have my own bag button over and over again and even with doing that (no we didn't have our own bag it was the stores bags) so why he wanted us to press that to begin with is beyond me because they still had to approve that what we were doing was "correct". Empleados groseros. Gente irrespetuosa. Racista. Todos necesitan una lección de respeto y cómo mostrar servicio al cliente. Me aseguraré de que ninguno de mis familiares o amigos vaya a esta tienda y trate con ninguna de estas personas que trabajan aquí. Never coming back ever. Después de que saqué mucho dinero de mis bolsillos, quisieron decirme que tuviera un buen día....