I have been playing at this poker room since they have opened and today I got the worst service ever, I ordered Singapore noodle with prawns after being at the tables for over 8 hours playing poker. When I ordered my food I specifically ALWAYS ask the bartender Wendy to make sure it's not cooked in oil as I have high cholesterol, when I got my food the food was drenched in oil and so I asked one of the waitresses to take it back because it was just way too oily. So i got another plate served to me in about 10-15 min and when I attempted to stir it to see if it was again oily, it wasn't but there was only 2 prawns on the plate and usually when I get this dish there is about 6 prawns on the dish. So I had to return it again because I paid xtra for the prawns and of course I wanted what I payed for, so when I returned it I said Wendy they messed it up again. Well Wendy started yelling at me talking about im being too picky that there is shrimp on the dish and started picking thru the plate finding 2 lousy shrimp saying there is shrimp on this dish and raised her voice to the extent of customers now staring and looking like I'm the issue, I said Wendy don't get mad at me I'm the customer spending my money, go yell at the cook who keeps messing the dish up. So I just said in fact I'm good, I don't even want it anymore, just refund my money and I went back to my table to play the game. About 3-4 min later the desk guy comes up to me and says Wendy says your creating a problem and you came to her being overly aggressive, I said how all 8 did was return the plate of food once again because it wasn't right and she got pissed because I returned it. So after a bit of talking with him the desk guy, we worked it out where he had to order my food because I told him it's now a problem and I'm afraid she Wendy will now spit in m6 food because she us angry with me for returning it. She literally tried to get me kicked out of the poker room because the cook messed up and not only did o pay her for my meal when she first brought it to me but I also tipped her generously only to get all this to be my fault and she lied saying I was being overly aggressive and she was behind the bar lol. The waitresses suck, the bartenders suck and the customer service sucks. I will just have to eat before coming to play poker because the service is the worst I have ever experienced, if i could rate the service as a negative zero, i would certainly do that to...
Read moreIn response to Frank Frish post about his post: I was at the table when the incident happened. Here are the facts: a player raised a bet on the flop. He had the best hand. 3 people, including myself and Frank, folded raiser made a joking comment that we’ve got the “rift raft” out. Every player knew he was joking. Frank took offense to that. player who made the comment, apologized, twice, and assure everyone he did not intend to offend anyone. Frank still took offense. Cory, our dealer, called floor person to diffuse the situation. He explained, as is, with facts, to the floor. Frank is still triggered and continues with his own alternative facts, claiming Cory is biased. None of the players thought so. Yes Frank, players talked about your behavior after you left the table. Frank then tells the player who raised to “Shut it”. That’s how the situation escalated. Moral of the story: Frank, if you can’t get your stories straight, don’t call out others, by name, and run it with your alternative facts. Everyone may have a bad day or game, but don’t take it out on others. Lastly, I enjoy going to play at Fortune Poker. I don’t take things, like raises and check raises personal, as it is part of the game. If comments start to bother you, get a set of headphones like everyone else....
Read moreI had a full house play, went all in, turned around to take a bite of my food and my cards were gone, I said flip before I turned around to eat my food. I saw 2 pairs on my opponents side and looked down and asked where my card were. Dealer said verbally he didn’t hear me, and I verbally said consent to flip. Management took the dealer side, and said take responsibility for my actions, which I did verbally, my cards were not pushed past the line. Tonight I’ve had dealers hand me 1 card instead of 2, forget to give change on blinds, or skipping players hands. But it’s my fault the dealer didn’t hear me verbally.....literally their management words..because he didn’t hear me? Take responsibility for your employees mistake and not blame it on players when you have nothing to lose to check the last play on tape before dismissing someone’s killer hand they 100% would of won. I lost respect for this establishment and management. But if this were the high roller table, they would of doubled checked, forsure!! Especially when I...
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