O'Donnells Jewelers — Local services in Reston

Had a simple bracelet repair done the cost was $25 now a week later it has come apart again from the “repair”. When I first dropped off the item I was told it would be ready friday after 1p I came to the store at 4:30p and was told its not ready yet come back in 30 mins, I came back more than an hour later, and she said yeah give me one minute then I hear her finally actually doing the repair so i sit for 15 mins and she brings it out. this is not a professional repair there was no soldering done and the new rings of the bracelet were simply pushed shut, you can literally do what she did at home with a pair of pliers, and here I am a week later and of course it came apart again. Please save your time and money find a jewler who takes pride in their work, and values their customers time. whole experience was negative and the repair didnt even make...

I found this jeweler through an online search, and should have taken the reviews more seriously. I dropped off three items for engraving, and was told they would be ready in a week. I was also told I would receive a text when the engravings were done. The deadline came and went, so I called the next day. I was given some excuse about being caught up in an estate sale and told they would do the engraving right away. When I picked up the engravings, they inscriptions were not centered and on of them was even crooked. These engravings were for a very special occasion happening the following day, so there was no time to repurchase the material that was engraved. Hopefully my lesson learned will...

Purchased numerous items and watch repair. After significant delays, excuses and inconsistencies in Maggie’s claims, it was determined that she could not be trusted and $2,344 of items she had not yet delivered was cancelled. She refused to provide a refund claiming a 10 day return policy (despite never having delivered the items). A dispute was submitted to Amex and funds returned, but Maggie then falsely claimed we refused to pick up the items and reversed Amex’s decision (despite Maggie confirming that said items were not available the day we cancelled). We now also realize that she charged over $2,000 for about ~$300 worth...